101 results found
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Access the PMS, POS and Mews Events with the same user profile
One User profile for PMS, POS and Events
Please let the users switch from one system to the other by using the same user profile and not 3 different ones.2 votes -
Enhanced Permission Settings for Refund Limits in Mews
Dear Mews Team,
We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.
Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.
We propose the introduction of enhanced permission settings that allow businesses to:
Set Refund Limits: Define maximum refund amounts that…
15 votes -
Increasing in login security
We are experiencing attempts to get employees to login to a false login-site, where a thirdparty is then mirroring the login credentials, and gets access to the account without the employee knowing. We wish the security level increased. here is some suggetions:
- Messages in case of login attempts on a new device, and the new login should be approved
- Possibility to limit login only to onsite IP-adresses
- Other security measures7 votes -
Personalize custom links per user
Can we personalize the custom links per user not per property? This would really help us on the user side to have an easier access on daily business
1 vote -
Column of amount invoiced
I would like to be able to see the amounts invoiced/credited. Could you please add a column for amounts invoiced, in the dashboard tab on customer/company section.
3 votes -
charge card online rights
Create a seperate option to choose charge card online and terminal payments as user rights.
E.g. our front office should only charge via the terminal and not cards via MEWS.1 vote -
Zimmerplan
grössere/kompaktere Ansicht des Zimmerplans auf dem Bildschirm, besser Farbabgrenzung(z.B. 2 Monate angezeigt, aber man sieht trotzdem noch jeden einzelnen Tag) Beispiel: Protel Zimmerplan
2 votes -
Cyber Security Information after a phishing attack
After a phising attack, or an unallowed log in into the system, it would be helpful when MEWS sends immediately a note to the affected user and parallel to a defined admin user and a general mailaccount. We made the experience that after a phising attack there was lost a lot of time.
6 days after the attack to a login from a user we got the information to one undefined Admin User who is working part time on Friday Evening. 10 more days later we got further information also to non specifc Admin user. In case of a cyber…9 votes -
End date on user profile
When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.
22 votes -
Permission to export the customer database
Ability to block exports of the ‘Customer Profile’ report for certain user roles.
A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.
3 votes -
Three improvements
- I would love to be able to lock reservations on the dashboard instead of goin into the full reservation, sometimes we book 15-20 reservations under one person and then when we are done we run the card for deposits and sperate the bills. It would be a great practice to be able to lock them without going back into them.
- I would love if the employees name came up next to when a reservation was cancelled right now it just gives you the date and time but adding the employee like you do when it's created could elevatie the discovery…
1 vote -
view timeline without having permissions to create or manage customers and companies
We are a small property, and thus our members have several different jobs. We would like some of our staff to be able to view customer info, or view the timeline, without necessarily having access to "creating or managing" customers and companies. Viewing the information (especially the ability to see the timeline) should be separate from the ability to add or modify anything
1 vote -
Vorlagen Editor für Emails und anderen Schriftverkehr
Wir würden gerne über eine gefilterte Menge an Gästen oder Interessenten individuelle EMails versenden. Diese Emails möchten wir als Vorlage abspeichern können.
Es wäre toll, wenn es die Möglichkeit zur Erstellung von individuellen Anschreiben und Emails gäbe. Ein einfacher HTML-Editor wäre wundervoll.3 votes -
Multi Property: Add a field in the response that allows filtering customers based on the property where they were create
In a scenario where a multi property shares its customer addressbook across multiple hotels it is difficult to connect 3rd party tools that aim to access only a subset of customer (e.x. only of hotel A). The customer response should contain a field with a property id of where the specific customer was created
2 votes -
Exporting users in operational Mews
Good evening Mews team
I request your support to enable the option to export the users created in operational mews, because when you want to perform an audit you have to be copying the data manually 1 to 1 and that makes it tedious.
The data that the users have is required to be exported in a complete way to be able to have it at hand when required.
NOTE: I have already performed and reviewed the steps having the admin of mews university and it does not give me this option, therefore I request the enabling.
Greetings.
1 vote -
Add tokens to custom links
We would like to block the option of adding a Token to a Custom Link - we use the custom Links for passer by's, and would like to block the option of adding a token to this "paymaster" to avoid it to be changed at a later stage.
1 vote -
Add 'Access to the Reservations Report' to the permissions which can be assigned to a user
Mews is implementing many extra ways to secure the user account.
However, if it happens that a hackers gains access to the Mews system, you are pretty much done.All users have access to the Reservations Report, and if the Permission 'View Customer Data' is given to the user (which it will be in 99.9% of the cases) the hacker can easily export the Reservations Report including ALL of the guests private information.
If access to the Reservations Report is either available as an individual permission, or added to the permission 'Access to sensitive reports' a hotel can protect themselves…
2 votes -
Activation and deactivation of users
In the user management section, it would be nice to simply deactivate or reactivate user profiles. Sometimes users work for seasons and leave the company for a few months between seasons. Currently, if you want to stop the access to Mews, you have either to remove the rights of the user or you have to delete the profile and recreate a new profile when the user comes back. When you try to remove the rights, if will not work if the user has created export schedules. The only person who can remove the export schedules is the user himself. It…
2 votes -
Make it easier to give access to relevant reports when assigning roles
Please split the different available reports in the Permissions tab when assinging roles to employees.
This way we can make several reports, like a reservations report, available for a number of employees who need this while they do not need permission to the Accounting report or Accounting ledger f.e.2 votes -
Responible person
It would be great to be able to add "responsible person" to a group booking and on the accounting ledger.
2 votes
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