398 results found
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Add vacant dirty/clean/inspected or OOO list to easily capture room status's
When help is needed in the operation with stripping rooms, the ability to print a VD list, or VC, VI, OOO, & OOS.
This is basic hotel 101 operation when many employees are involved.Ex: houseperson going to take trash from VD rooms, Operations manager going to strip rooms of dirty linens. We all want to be on the same page and not be confused of who went where or who didn't go into a room.
2 votes -
Reservation Arrival Queue to Help Prioritize Housekeeping
When a guest arrives and the room is not ready, it would be good to place the reservation into a Queue that would notify Housekeeping to prioritize this guest room cleaning. This might be an added icon that would put the reservation on top of the normal reservation cards on the arrival screen. The automation part would be to notify housekeeping that a reservation has been put into the queue and waiting.
33 votesHello from the Mews product team,
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Consumption date on product rules
It would be great to be able to choose consumption date and time when setting product rules - For example If the product should be added on arrival date or in the night.
When you have a package that includes dinner at the arrival date it's not optimal to have the consumption date, by defualt set as the day after if the product is added through a product rule.
As it is now this affects the product reports in a negative way.
70 votesHello from the Mews product team,
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Notifications are sent to the mobile app
Notifications 🔔 should be sent to the mobile app. This is where we need to be alerted for up-to-the-minute items!
1 vote -
split when there's no space
If I want to make a room change, I can't if we are full!! That doesn't make sense at all.
5 votesHello from the Mews Product team,
Thank you for sharing your feedback with us.
Based on your feedback, would you be able to confirm with us if you are attempting to split a reservation or move a reservation to another space when your hotel is full?
Kind regards,
Aldair
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Ability to mark messages as 'Completed' without replying to them.
Sometimes a guest messages us on the MEWS platform, and then calls and we are able to answer their enquiry over the phone.
I would then like to be able to mark their message as completed without the guest having to see. This way the next person on front desk will not come along and think that the enquiry still needs to be answered.51 votesHello from the Mews product team,
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Customize quotation settings for optional bookings
For confirmed bookings we can set up a default send/do not send for confirmations. Quotations for optional bookings are currently send by default, we would like to adjust the default setting to do not send.
12 votesHello from the Mews product team,
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Multiple rates on avalability block
Availability blocks currently only allow the option to enter 1 specific rate for a block. Since we operate with different rates based on roomtypes, and a group often combines roomtypes, it would be great being able to select multiple rates.
Also offering a group to book online with a discount based on public rates, it would be good to be able to offer them both a discounted flexible rate and a discounted non-refundable rate.18 votesHello from the Mews product team,
Thank you for sharing your feedback on improving block functionality in Mews. We have updated your request and set it as one to be upvoted by the Mews Community.
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Have a filter on reporting to include or exclude Out Of Order Rooms
For reporting purposes and data analysis, it would be good to have the possibility to chose whether or not we want to incl/excl OOO rooms. At the moment, MEWS deducts this automatically
15 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Group confirmations
We need to be able to create multiple confirmations regarding, example: a confirmation for group reservations with other conditions than a reservation for only one room. This is a highly requested feature for the ability to send correct conditions regarding the reservations!
21 votesHello from the Mews product team,
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Tasks - Add Customisable Templates
When setting a task, everything needs to be typed, whereas a lot of time could be saved if the hotel could customise a list of templates to use.
For example, 'Deliver Amenity' or 'Unzip Beds'. Quick little things like these!
Could this be a possibility?
26 votesHello from the Mews product team,
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Extra Origin Option : Walk-In
When creating a reservation the option "In Person" is too limited for us. We have quite a high number of reservations that are made at the desk for a future stay. Therefore we cannot see the difference between reservations made in advance and "Walk-Ins".
Here an extra option: Walk-In would provide extra reporting and analysis opportunities.
5 votes -
Rooming list - possibility to customise/remove columns: remove room numbers
The room number tab column in the rooming list should be customisable as we have many operational issues with the room numbers appearing on it and clients expecting to have those rooms when they check in. We should be able to remove this column if not relevant.
18 votesHello from the Mews product team,
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Message
In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...
We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.
Thank you.
17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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changing dates
When changing the dates of a reservation, in my opinion, there is a step missing where Mews confirms if there is availability for the same type of room and informs the new price (to be accepted or not).
29 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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undo split
We should be able to undo a split of a reservation. Guests change their minds many times!
29 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Last sell rooms
Currently you can set "reservation assignment strategy" to manage how rooms are allocated to reservations (e.g. top down, bottom up etc.). This works well, except there are a couple of rooms that we would like to allocate as "last sell". i.e. all other rooms get allocated automatically according to the reservation assignment strategy, with the exception of certain room numbers, which would get allocated last if the hotel was to be fully occupied.
46 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Link available card to manually created reservations
When you have regular or returing guests it is very unconvenient and unwelcoming that the automatic settlement failure emails are automattically send to the guest, even if the card is on file. Guests do not want to endlesy update theire details again and again and again as they are expecting that after a couple of stays everything is fine for them.
Solution: allow the Mews Merchant to charge the card linked to the guest and not linked to the reservation.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Customizable space status colors
Being able to customize the colors of the space status as right now it is hard to tell the difference.
45 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add a product to specific dates within a reservation
When you add a product on the reservation screen, it would be nice to be able to select what date you want it for instead of being put for the all stay and after have to cancel the date you don't want it
18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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