guest experience
Mews’ automated templates are indeed a valuable tool for properties, as they allow for streamlined communication that aligns with the aesthetic and visual content strategy of the brand. While Mews currently predefines the sending times, it would enhance operational flexibility if properties could adjust these timings to better fit their unique schedules and operational standards.
Customizable sending times could ensure that guest communications are perfectly timed, whether to improve check-in flow, maximize guest engagement during their stay, or optimize follow-up interactions. This adjustment could also help properties maintain consistent branding and offer a seamless experience that fits into their own planning rhythm.
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Nikolas Hall - N. HALL Consulting
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