Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
Nora Tesch
shared this idea
-
Povilas Juska
commented
Once a guest purchases an additional product (wine, airport transfer etc.) along with making a room reservation, the Reservations department gets an automatic task.
As the Front Desk is the department taking care of organising this, it would be useful if you could choose to which department these tasks get assigned to. -
Matthias Hautekiet
commented
Currently the option "create task when added by customer" for stay items is only triggered when the guest adds this after they have completed the booking process. However, a task should be created each time a guest adds this item. Even during the booking process as certain orders or actions need to be taken so we can ensure that the item added can be guaranteed to the guest upon check-in.
-
Sam
commented
Would be very handy if on the product settings we could decide which department would be assigned the task when the product is added.
For example some products are added and a task should be created for housekeeping, others for the front office team.
Also to set when the task generates, when product is added or on the consumption date. -
Admin[Deleted User]
(Admin, MEWS)
commented
When a product is purchased, a task is created. If this task can be allocated to a specific assignee or department this would ensure no tasks are missed.