cancellation fee - automatic posting
When a cancellation fee is automatically posted on the guest bill due to late cancellation or no show, Mews takes into account the amount of the accommodation charge and all products (breakfast and city tax) together. In case of payment by booking.com virtual credit card, booking only allows us to charge the vcc for the accommodation and breakfast but never the city tax as it is always pay by the guest at the hotel. Is it therefore possibe to develop a functionnality in Mews that allows us to exclude the city tax product from the cancellation fee ? Example: accommodation 100 € + breakfast 20 € booked on booking = 120 € in total. The guest then cancels too late, therefore Mews applies a cancellation fee of 120 € + our city tax 1,25 € = 121,50 € (seen in biiling as a cancellation fee line). As we can only charge the VCC for 120 €, we are forced to cancel the cancellation fee of 121,50 € in items and repost it for 120 € in order to charge the VCC.
Olivier Van Serveyt
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