end of day - manually or definately later
end of day should not be mandatory 12pm. Some guests arrive after 12pm - will be automatically noshow on that day. Further, it is not logic to book f&b products on another day, when the main day of the event is the prior one. This distorts heavily statistics
ronald.schuster
shared this idea
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Vanessa Bigge
commented
Could the procedure be changed to manually so that every hotel can close the day individually? We have big F&B outlets and the posted revenues should be on the same day. Also we have late arrivals and at the moment they automatically change to no show at 12pm.
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Claudia M.
commented
Hey all,
we are facing issues with the end of the day time at midnight. Operationally we struggle to reconcile cash postings from the outlets with the export file of BOF as the time is cut at midnight, while the cashier is still operating and the cash is dropped like 4 am in the morning. This means the cash payments reported to the finance system (midnight) and the physical cash drop does not match.
We tried to change the time with the BOF export file to change to 5am - 5am, but then the product consumption time from MEWS is midnight for Breakfast, which posts that revenue in the wrong day.
We tried several ways now, but the fact MEWS is considering the day to be closed at midnight has some operational challenges.