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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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29 results found

  1. The only filter option for Travel Agent Contract is Country. This makes it really difficult to find the correct contract, especially when you have several with approximately the same name.

    Or - if Travel Agent Contract could be a filtering for the Companies so it could be found from there.

    8 votes

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  2. Make it possible to add several e-mails to a reservation in one time, instead of having to do it one by one

    8 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. I would like to be able to enter multiple company profiles under a single company entry in order to avoid duplicates for businesses with multiple billing addresses

    5 votes

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  4. We are a standalone hotel falling under the same chain technically; we would like to have the chain name removed in all communication sent out since we have no affiliation with them.

    5 votes

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  5. In the comany profile there should be a way to "archive" or mark related contacts as "past" or "previous" contact persons. So that when one is viewing the related contacts of a company (customer profiles linked to a company profile) only the current hones are displayed, while the past contacts are still visible but cleary marked as "past contacts".

    4 votes

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  6. If you're searching for a company but the company doesn't exist in the system, usually there is an option to 'add new company' but this option doesn't exist when searching in the company field of the the guest profile for some reason. This would be super handy and avoid a lot of extra clicks.

    3 votes

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  7. hi,
    some of our cooperating companies have different billing addresses under the same name. At the moment the billing address is taken from primary address (which is the last added address). Can you enable: a) changing the primary address within company profile or b)choosing company address during the billing process?

    2 votes

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  8. We require a centralized "Select All" function or similar mass-selection tool on the Company Billing overview screen. This should allow users to simultaneously select multiple, or all, pending reservations/invoices and automatically apply the "Choose all products" action before generating the final group invoice.

    When preparing a consolidated invoice for a company with numerous bookings (e.g., a conference with 50 rooms), we currently have to manually click into each separate reservation/invoice and select "Choose all products" before the charges can be moved over to the final group bill. This process is highly inefficient, time-consuming, and prone to user error.

    Introduce a…

    1 vote

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  9. Hi,

    It would be great to see at a glance the gateway state of a bill sent on the guest/company dashboard.
    We can see it was “sent” but it doesn’t mean it was received.

    Gateway State let us know when dropped - for example, there was a typo in the email address

    We could more easily identify when invoices have never reached our customers.

    Do you think that would be feasible?

    Thanks

    Link to another post with screenshots: https://community.mews.com/product-best-practice-7/feature-request-adding-gateway-state-to-profile-dashboard-to-see-if-invoice-was-received-2499?tid=2499&postid=12307#post12307

    1 vote

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