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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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469 results found

  1. Having an additional file where a bill number, the total price, the base price and the vat price appears in the same line per each reservation.

    10 votes

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  2. The client would like to have the possibility to choose the bill counter for automatic deposit.

    9 votes

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  3. Please note some guests get confused by Rs and think it is Indian rupees which off course does not represent the same value at all. It would be very helpful if the rates could be shown as MUR instead of Rs for Mauritius. Note Booking.com already does this, I guess for the same reason.

    5 votes

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  4. When creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this is obviously incredibly time consuming. The request will be to please add that number automatically to the billing section without having to copy and paste it.…

    2 votes

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  5. Settlement task: Currently, the system does not make the difference between CC invalid and CC missing. So it creates a task in both cases. But we do not always need a CC. Especially for group bookings. So we have 40 tasks a day that must be canceled. It's heavy.

    Solution: let the property decide if they want/need a settlement task for either CC invalid + CC missing or for one of these solutions.
    686.95

    8 votes

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  6. No auto charge for a specific travel agency under one type of rate

    6 votes

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  7. 81 votes

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  8. 14 votes

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  9. As variables within bills and invoices may change in the future, it is important that all historical accounting documents are preserved in their original form from the time that they are issued or reported. Therefore, storage of PDF snapshots of each document at the time that it is issued would preserve this data. Therefore, regardless of change, users will be able to view those original documents at all times.

    15 votes

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  10. Group bookings can complicate payments, especially if all bookings are being paid for by a single party. Adding the capability to pay deposits for the group as a whole could provide a solution, as this could simplify the payment process for many business travelers or any other group travelers.

    73 votes

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  11. 18 votes

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  12. 11 votes

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  13. 11 votes

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  14. 13 votes

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  15. 12 votes

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  16. 10 votes

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  17. 10 votes

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  18. 9 votes

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  19. 12 votes

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  20. "Currently, it is not required to attach company profile information before issuing an invoice, however this could cause more opportunity for user error, as reception is a very time sensitive position and this field can easily be overlooked. With the addition of a confirmation dialog, users would be required to add company information or confirm that it is not needed before an invoice could be successfully issued."

    8 votes

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