The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)
We would love to change back to the old billing. Is this possible?
Thank you for your comments and feedback regarding the billing screen.
We have released an update resolving issues where the room names and room numbers were missing from the billing screen.
The new billing screen has 2 main views, group billing and individual billing.
From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.
The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.
To learn more about the new group billing screen, please click on the link below:
What’s next for billing?
Now that we have introduced the new billing screen, it will be running alongside the “old” billing module. You will be able to swap between the new and old billing screens for a few more months, as our team focuses on ensuring that all the great features you love appear in the new billing screen.
With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you as you learn more about the new billing screen.
As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added, as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.
If you feel there are features missing between the new and old billing screen, please do let us know and we will be happy to resolve this for you.
Nicolas L. commented
MEWS TEAM PLEASE LISTEN TO YOUR CUSTOMERS ! Bring us back to the old billing screen ! Everybody is complaining about the new billing screen
Yes please, all the team has to switch back to the old billing for every single check-out as the new billing doesn't make sense...
We agree, all the team is working with the old billing, it's much easier !
Joeki Genet commented
Yes PLEASE Change to old settings.