102 results found
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Room number visible in search bar
Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.
110 votesHello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
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How about colors
New update changed calendar/timeline colors to 50 shades of gray, why!!!???
so,
Out of order: dark gray
Future stay: less dark gray
checked out: light grayWhy???
Departures: light blue
People checking in: light blueWho is designing your UI, probably same genius who designs your billing screens (old and new)
75 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Put breakfast added manually to the bill as product on report
The idea is to make the product breakfast appear on the reports even if it was added manually to the bill.
49 votesHello Mewsers!
We would like to inform you, that your request has been fulfilled.
Breakfast products manually added to the bill from the “Items” tab can now be viewed from product report. This includes products charged once as well as per person per night.
Kind regards,
Your Mews Product Team -
Dynamic intervals in Export Schedules
View current data on your reports:
· Current six months: First day of the current month at 00:00 – 6 months later at 00:00
· Current twelve months: First day of the current month at 00:00 – 12 months later at 00:0043 votesHello Mewser :)
Many thanks for upvoting this idea and coming to the Mews Hospitality Community!
Thanks to your feedback, we decided to release two most wanted intervals! Now you can view following data on your reports:
· Ongoing 6 months: First day of the current month at 00:00 – 6 months later at 00:00
· Ongoing year: First day of the current month at 00:00 – 12 months later at 00:00The further development of the idea for the upcoming period is not planned for now. However, If we have any new updated on it, we will certainly let you know.
Thanks everyone!
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Online Checkout
To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.
38 votesHello from Mews product team!
We are happy to announce that simple version of online check-out was released this week for you and your guests.
Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outWe tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.
Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!
Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.
We continue to work on that feature, a little sneak peek what do we work on now:
- we will soon enable… -
Declined Credit Card Mailing
Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.
35 votes -
Consider the other categories overbooking before sending availability
Today, if you have an overbooking of 2 Classic rooms, but only 1 Deluxe room, the system will still send availability for 1 Deluxe room even though you are in overbooking of 1 room. It can be extremely dangerous.
34 votesThis idea already exists in the system. Based on review of customer’s account, we have made a change. Many thanks for coming and hope to hear from you again!
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Check in and create keys
Recently a check in a create keys button was added to each booking which is great it checks in and creates the keys for the customers HOWEVER! it only works after 4pm, because our official check in is at 4pm. what we would like will be the function to work at any time! and instead a pop up will appear that will say it is not 4pm yet would you like to create the key? yes, no. and it will create them either way as long as it leaves a record that they were created before or after 4.
If…
32 votesThis was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.
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Improve email reliability so not perceived as spam
Could be solved by white listing the from address for Mews emails
32 votesHello from the Product Team :)
Profile creation email that is sent out to your guests has improved!
Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!
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32 votes
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Breakfast View
Make a view specially designed for the breakfast team.
They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.
Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.
31 votesHi Mewsers!
We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.
We hope this update will help your teams handle the morning breakfast rush a little easier.
To learn more about the update, please visit our release notes page.
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cancellation state in Availabilty block report
Availability block report there are two statuses: optional & Confirmed. I would request that you can also have a cancelled state aswell. That way you can have a overview of all cancelled blocks, statistics regarding which blocks were picked up and easier communication within the hotel and the booker.
24 votesHello from the Mews product team.
We are so pleased to let you know that the cancelled state for blocks has been released.
Please check out our release notes to learn more: https://releases.mews.com/en/cancel-availability-blocks-for-a-complete-overview-of-your-block-revenue
Thank you again for sharing your idea!
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Assign tasks to employees
Assign tasks to specific employees and clarify one responsible employee rather than general assignment to a department of many members
24 votes -
24 votes
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23 votes
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check/select box to select only reservations on selected date range
It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day18 votesYou’ve asked, and now it’s here!
Save time and clicks by selecting reservations from the correct stay period or state in just one click!
Find out more on our release notes page:
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18 votes
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Stay restriction - CTA & CTD
As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.
18 votes -
Display restriction detail in reservation screen
Make possibility that the stuff at your hotel see restriction detail in the reservation screen
17 votesHi Mewsers!
We are happy to inform you that we have added a new feature!
You are now able to open the restriction details view directly from the new reservation screen! Head over to our release notes page to learn more.
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Tentative Reservation Status
Reservation is booked, but not taken from the availability.
17 votesHello Mewsers!
Thank you for your continued feedback and suggestions.
We are happy to inform you that tentative, or as we’ve called them “Inquired” reservations are available in Mews Commander.
You can create reservations with the Inquired state from the third step of the new reservations screen by selecting the “Status” dropdown and clicking “Inquiry”.
Inquired reservations do not take spaces out of inventory, you can, however update the status of the reservations to either optional, confirmed or cancelled. Updating the status of a reservation to confirmed or optional will assign a room for your chosen reservation.
In addition to the above inquired reservations can also be created with a release date.
Feel free to give this feature a try and let us know what you think.
Kind regards,
Mews Product team
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