Mews Operations (PMS)

Mews Operations (PMS)

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  1. The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
    The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)

    We would love to change back to the old…

    58 votes

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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your comments and feedback regarding the billing screen.

    We have released an update resolving issues where the room names and room numbers were missing from the billing screen.

    The new billing screen has 2 main views, group billing and individual billing.

    From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.

    The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.

    To learn more about the new group billing screen, please click on the link…

  2. Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

    14 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  3. For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.

    13 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

    Thank you for sharing your feedback and helping us improve Mews Operations!

  4. Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).

    Please introduce the option to delete those (either from the property or from the support level).

    10 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we are happy to inform you we have enabled service deletion in Mews.

    Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.

    Best regards,

    Martin Kucera
    Product Manager
    Mews

  5. Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    23 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

  6. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    69 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  7. it is actually unworkable as it will try to update for at least 2 minutes (no exaggeration!)
    it does it for as good as all the actions you and you basically need to open a new mews session (or risk that you forgot what you were about to do in the first place)

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    We are happy to inform you that we have resolved the performance issues for the system.

    You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.

  8. Consumption date of once products is not shown on the Guest in house report. This report is used by the F&B team to determine whether a specific guest has purchased breakfast or not on a particular day. Product report does not show room numbers and therefore cannot be used when guests come to the restaurant.

    Please add the consumption date of "Once" products so it can be easily visible on a single report without needing to add notes.

    134 votes

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    19 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  9. Please remove the option to charge the customer card against all items under Unassigned.
    This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
    This is a technical disadvantage.

    Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.

    11 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

  10. How is is not possible to move guests to another room, without making a new reservation or splitting a reservation. Too much work in to a simple action. Too much work where is no extra time for these trying times with too little employees.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Sjoerd,

    Thank you for contacting the Mews Product team.

    We currently offer several ways to move reservations including dragging and dropping reservations to another room from the timeline, as well as the ability to move reservations to another space from the status tab of the reservation screen or to a different space category from the properties tab on the reservations screen.

    Below you will find a guide that will walk you through each of the options offered. Should you have any additional questions, please contact our support team.

    https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation

  11. Is it possible to make the task field in MEWS bigger again so that you can drag the field to write info in it?

    Before the update, you could drag the "Description" window larger using the arrows at the bottom right.
    It would be great if that were possible again. Thank you in advance. Tina

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Tina,

    We are happy to inform you that we have added the ability to expand the task field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  12. Notes in reservations is now a small box with just 3 lines visible. We need to adjust the size of the box or else we lose time scrolling down and looking the text.

    1 vote

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Georgina,

    We are happy to inform you that we have added the ability to expand the notes field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  13. Would like the ability to save favorite reports in Mews rather than have to reset the filters each time. We can save this for export, but if I only wish to view the report, I must reset the filters each time and remember the previous setting used. This is cumbersome and prone to mistakes.

    If there was a favorite report section under the burger menu, it would be easy to access specific areas in Mews to display reports that are frequently used. These can be exported or printed, but in most cases, just need to be able to save the…

    1 vote

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Robert,

    Thank you for the feedback.

    It is currently possible to view your favorite reports with the filters preselected by using custom links. You can set this up by:

    1. Opening a report in Mews > select the filters you require.
    2. Click “View” to apply the filters.
    3. Copy the URL and paste it in as a custom link.
    4. Save your custom link and refresh the page
    5. You will now be able to access the report with pre-selected filters by opening the burger menu > select custom links > select the custom link you have created

    It is also possible to access the custom links using a keyboard shortcut. You can learn more about both in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4244312-create-modify-or-delete-a-custom-link

  14. I don't mind the new billing screen, once you get used to it, it is quite easy to use.
    One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guest

    It used to show as:
    Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150

    Now shows as:
    Past, 1/12/2020-2/12/2020 - 1129 x1 - $150

    9 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Madelaine,

    We apologies for the delayed response. However, we are happy to inform you that the functionality that you requested has been released.

    You are currently able to see the name of a the original guest who owned a bill before it was moved to a paymaster account.

    We hope this update will be helpful for your day to day tasks.

    Kind regards,
    Aldair

    Product Manager, MEWS

  15. The new billing feature is awful. it is not easy to read or negotiate at all.

    I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.

    If a guest has a lot of bookings coming up it is even worse.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Maria,

    Thank you for sharing your feedback with us.

    Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

    We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

    The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…

  16. please add an overbooking filter in the reservation report. So you can find these unallocated bookings easier and quicker

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Nick,

    Thank you for sharing your feedback with us. Did you know that because overbooking’s have not been allocated to a specific space you can find them in the reservations report by grouping by space?

    There is a recorded overview of exactly how you can use this functionality in the link below:

    https://vimeo.com/454084221

  17. It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Matthias,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.

    In order to perform this action:

    1. Select a reservation > select the status tab >
    2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department.

  18. When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room

    18 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  19. every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
    The correct format according to the local standard should be MM/DD/YYYY.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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