245 results found
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Add up product count, when there is more than one item
When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.
For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.
51 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes on this topic. Thank you again for sharing your idea!
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Unpaid / unbalanced bill Report
We look for a report which lists reservations, that were checked-out with unbalanced bills.
Few days ago, we checked-out a group, but forgot to issue the invoice the very same day and only realized this now. To make sure this has not happened before, we want to search for reservations, that are in the past but not paid or invoiced yet.5 votesHi, thank you for your vote for this suggestion. In fact, this is already possible to see within Mews.
Please navigate to the "Guests in house" report, which is available on the homepage dashboard, in the upper right corner under "Customers".
Ensure that under Status, "Checked out" is selected, and that under Display options, "Balance" is selected. By selected your date range you should be able to view reservations which have been checked out but still have open balances remaining.
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change customer details when adding extra rooms
When using "add another reservation" it should be possible to change guest/customer name. Instead of adding rooms for same person
4 votesHello Agnes,
Thank you for sharing your request with us. It is currently possible to add a new guest profile when adding another reservation to an existing group.
In order to do this, you can click on the add another reservation button > Mews will pre-fill the date range and open the second step of the new reservation screen > In the customer section select the "X" to remove the current profile that has been pre-filled and add the name of the new customer you would like to add. This will create a new reservation with the name of the new customer to your group.
Should you have any issues, please contact our customer care team.
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Find guest by phone number
I would like to find guest profiles in Mews by entering the phone number in the search bar (Even if country code is missing or written in 00 instead of +).
12 votes -
Lost & Found Feature
It would be great to have a Lost and Found list which can be merched to a customer.
145 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released! You can now attach images to tasks from Mews web and Mews mobile to help you better manager your lost & found process.
Please check out our release notes for more information and feel free to share your feedback with us https://releases.mews.com/en/add-more-context-to-tasks-with-images-quotes-and-more-NBQF5SeY
Thank you again for sharing your idea!
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How about colors
New update changed calendar/timeline colors to 50 shades of gray, why!!!???
so,
Out of order: dark gray
Future stay: less dark gray
checked out: light grayWhy???
Departures: light blue
People checking in: light blueWho is designing your UI, probably same genius who designs your billing screens (old and new)
73 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Allow users to get rid of a bookable service
Bookable services can be deleted only if there is no reservation under them (including cancelled reservations).
It is not possible to delete theme because access to these reservations might be needed in the future. However, it might be possible to deactivate/archive them, keeping the old data accessible in certain areas of the system.
12 votesHello, it's Martin here, from Mews.
Today, we are releasing service deletion for services with past reservations.
Bookable service can be deleted when there are no future or ongoing reservations attached to it. Also, there must be no automated exports, no service promotions and no integrations linked to the service.
The functionality is only available to users with permission to create and manage services.
Data from deleted services will disappear from almost all areas of the system, so use the functionality wisely :-) The data will only be visible in the manager report. Old reservations from a deleted service can also be accessed through the dashboard on the customer profile.
Find more details in the user guide in our Help center.
Kind regards,
Martin Kucera
Product manager
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Send invoice directly to company profile
Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?
We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.
386 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - Thank you again for sharing your idea!
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terminal payment
There should be way to process the authorization that was already made on the card to be processed to a complete charge while checking in the guest using the terminal where the preauthorization is sent to the terminal and guest will make sure it is the right amount and enter there pin if it is a debit card or enter the zip code for credit card or any other way so that there can be less chance for any guest to add a charge back case something like that as it will make sure the guest used the card by…
2 votesHi team,
We already have a possibility to process an authorization on our Mews Terminal - feel free to look into our guides for more info! Or just contact your account manager to provide more details around Mews Terminal.
https://www.mews.com/en/products/terminals https://help.mews.com/s/article/getting-started-with-your-mews-terminal?language=en_US
Best,
Mews Team
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Option to block company profiles from being edited
It would be nice if you can block certain company profiles from being edited or deleted.
A simple check box for this, similar to the invoiceable checkbox would be great.
If this checkbox is selected the profile should only be adjustable by users with certain rights, similar to the invoiceable option.
5 votes -
Unable to search company/TA profiles by IATA
Would be helpful to assist in selecting correct TA profile when multiple exist with the same address. Would be great to be able to locate a profile, in the PMS search bar, by IATA number
9 votes -
Searchbar: search on IATA number (NCH)
In a big chain with 12500+ travel agents, it is a must to being able to look on IATA number. A lot of TA's have the same name but may have another IATA number.
3 votes -
add calendar to availability report
With the new availability report I am missing the calendar dates.
What is important to check the availability for example with close-out dates.Is it possible to add the calendar to the new availability report ?
This would really help. Now I am still working with the old report.
4 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Report on Stay and service products
We have brekfast as service and breakfast as products. We would like to report on the count of the total per day
3 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released in the form a New and Improved Product Report. Please check out our release notes - https://releases.mews.com/en/want-a-clearer-overview-of-your-product-sales-our-new-product-report-has-you-covered.
Thank you again for sharing your idea!
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billing
The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)We would love to change back to the old…
65 votesHello,
Thank you for your comments and feedback regarding the billing screen.
We have released an update resolving issues where the room names and room numbers were missing from the billing screen.
The new billing screen has 2 main views, group billing and individual billing.
From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.
The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.
To learn more about the new group billing screen, please click on the link…
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URGENT serious issue with names not displaying in reservations!!!!
we are not able to see anywhere the list of names when doing a search. not when making a booking, not when adding a guest to a booking, nothing nowhere.
this is a huge issue as bookings can't be completed or amended and mistakes are being made. can't even add a booker who has now asked me twice already for the payment link to be sent to her!!!!!!!!!1 voteHello Simone,
Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.
Should this issue persist for you, please contact us as soon as possible.
Kind regards,
Aldair
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Availability Blocks
Please allow for different room quantity allotments over each date to reflect typical room block patterns. Currently, I can only enter the same amount of rooms over each date, that is not how blocks usually work and it prevents me from easily entering the rooming list in the block once it goes definite.
1 voteHi Kenna,
Thank you for sharing your feedback with us. It is currently possible to set room quantity per day, per space category in a block.
In order to do this, click the "Adjust" button on the block dashboard > Select a date where you'd like to remove availability and manual enter the number. This action can be done for any date within the block, whereas the bulk update option allows you to set different room quantities for a selected period.
If you encounter any issues with the above, please contact our support team.
Kind regards,
Mews Product Team.
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Sort the timeline
Have a drop down that allows your to sort the timeline in different ways.
eg.
- by room category/room type (current)
**** by room number *** (MOST IDEAL UPDATE)
- by room location
- top floor/bottom floor
- interconnecting
etc.93 votesHello Mewsers,
We are very happy to announce that we have released the new filters for floors, space features and space categories on the Timeline!
Visit our release notes page to learn more:
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Report with "status is cancelled" should show the number of room nights
It would be ideal to see the number of room nights per booking that have been cancelled when running a Reservation Report with "Status is Cancelled". At the moment the report generates with the number of nights all reported as ‘0’.
1 voteHello from the Mews product team,
Thank you for sharing your feedback with us.
In order to view the number of cancelled room nights in the reservation report, please ensure that your filters are set to the following
- Filter: Canceled
- Status: Canceled
The Status filter does not have the cancelled state loaded automatically, it must be manually selected in order to see the number of cancelled nights.
Should you encounter any issues please contact our support team for future assistance.
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digital signature for registration cards
Digital signature for registration cards in the main Mews system.
Kiosks or pre-arrival is great, but this feature is really needed in all devices. Our teams are equipped with ipads and MS Surface laptops. For them not having this feature and having to drag the guest to the kiosk does not gives the right impression. Especially for guests who failed to check in at kiosk for whatever reason.
8 votesHello from the Mews product team,
We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!
Kind regards,
The Mews Team
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