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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2144 results found

  1. Can we please create a feature to block room charges for so no one can add any unnecessary charges to rooms

    Right now, we are only commenting on bookings that should be on a no post basis, but of course there is human error at one point or another and it is sometimes easy to miss the comment especially when there are multiple information on the booking, and we end up not getting paid for these services sometimes

    11 votes

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  2. Excel rooming list must have a country field.
    For statistics we need to fill in the country (not Nationality) in the customers profile. With large business groups it is easier, to fill this in the Excel rooming list, than to open every customers profile.

    24 votes

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  3. Good afternoon team mews
    In the bill when you click on either go to preview or invoice gives us the option to create the invoice or preview the invoice from there to print it gives us 4 options of how we want to print the bill.
    Is there a way to add a new template where the consumption per cheche are the totals as something informative?

    Currently the mews invoice when creating it gives us the total of all the consumption of all checks and on many occasions the guest asks to know how much was consumed in each check…

    19 votes

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  4. To keep the rate query clean it would be great if ratecode that are closed or restricted are not visible in the rate query.

    19 votes

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  5. Multiple occupancy for a duration of stay.
    Expample: a Guest is staying for 5 nights. The first 3 nights is single occupancy and the last 2 nights are double occupancy. This should then have multiple rates *depending on the Hotel

    36 votes

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  6. At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    36 votes

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  7. When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.

    15 votes

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  8. Finding a method to conceal the "space number" on invoices for future arrivals would be beneficial, particularly when a bill/invoice must be issued before the arrival date. An option to choose "Future Arrival" before emailing guests could prevent the premature disclosure of the assigned space.

    8 votes

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  9. When blocking rooms with "house-use" function, it would be great to have the function to select more rooms at the same time. Now we have to create single blocks and it takes long time.

    29 votes

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  10. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    26 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Is it possible to make an 'add' option to a confirmation? As an example, people who book a specific room (no room type) and don't see that reflected on the confirmation. You can't mention this anywhere yourself on a confirmation. Examples such as a specific room number, beds apart or room at the front.

    24 votes

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  12. In the list of rates, we see
    Name, Base rate, Type (private or public), Short name, External name, Enabled, Default.
    It would be nice to have at least one extra column, to visualise the adjustment (absolute or relative) from the base rate. When there's a lot of rates to setup and check it can be time consuming to do those 3 clicks (rate, pricing, adjustment).

    15 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Often it happens that some guests would like to add more identical bookings, just under a different name, if they are part of a group. I am aware there is already a tool to make a duplicate from Mews, however, the information copied are not sufficient and should also include manually entered rates. I have already provided this information to Mews Premium, who informed us that it's not possible and they requested to add the idea on this feedback form.

    28 votes

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  14. We request the functionality to round reservation prices to whole numbers in our booking system.

    This adjustment is crucial for maintaining the upscale image of our 4 and 5-star hotels, as current pricing often results in decimals.

    Implementing whole number pricing will simplify transactions and enhance the premium perception of our rates.

    17 votes

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  15. When we want to delete a rate, it is not possible if there are restrictions affecting to "All rates". It is not operational to delete all restrictions affecting to "All rates" in order to eliminate an specific rate. Instead of not letting you delete that rate, it should be asked with a "warning" something like "would you like to delete this rate eventhough there is a restriction on it?

    14 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.

    38 votes

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    0 comments  ·  Other  ·  Admin →
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  17. It would be nice, if it was possible to add multiple rate codes in one reservation. For example if there is a reservation for 4 nights. The first and the last night booked at the best available rate, however the second and third night is booked at the corporate's contract rate. Now, we need to make three separate reservations. If it would be possible to add multiple rate codes in a reservation, this would make this much easier.

    27 votes

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  18. Can we please have an option to split a payment ?
    Like you can partially refund a payment. IE guest pays by card 110€ but wants 2 invoices. first invoice room only 100€ and second invoice extras 10€ . guest doesnt want 2 payments on his card. How can you split the payment amount of 110€ into 100€ and 10€ on 2 invoices ?

    46 votes

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  19. When we change prices and click enter, the next squared selected is the one in the right (same category for the next day). Nevertheless, normally when we change rates, we do so for an entire day. It will be much practical is the next square selected after clicking "Enter" is the one below what we have just changed. This way, we can swap from the first until the last category of a whole day and do it quicker than now.

    11 votes

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  20. We would like a function where we could download a PDF confirmation letter for guests that are a part of a group block that doesn't have any links or anything in it. Just simply information about their stay: name, date of arrival/departure, room category, rate etc.

    12 votes

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