Mews Operations (PMS)

Mews Operations (PMS)

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  1. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have a filter in the reservations report for "staying period".

    For example, I want to look at bookings created on 04/10/2021 that are staying between 1st November and 31st November

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. This is one for the account creators out there and should already be a thing.

    Adding users to each site individually is a ridiculous process that takes far too long. There should be a centralised account creation page where you can just tick a box for which sites/properties you want to assign them access to.

    The fact you cant have multiple sites open at once is another hurdle that needs to be addressed.

    6 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

    366 votes

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    8 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  5. could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
    have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
    currently it is as good as pointless having this feature

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Guest Credit Limit report to mitigate the risk of potential for bad debt write offs in the event of a client dispute and of being unable to recover monies owing, resulting in bad debt write-offs. Allows for a a daily review and follow up with guests when balance above hotel's limit. Ensure no guest ledger folios with cash status and debit balance outstanding.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. It would be great to have a "Guest Outside" status for rooms of stay over guests, so Housekeeping knows the room is ready for cleaning.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Being able to group segments together for reporting purposes E.g. segment "Negotiated" could include "Negotiated - Leisure", "Negotiated Business" etc.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.

    9 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Add a percentage of discount directly in the voucher, to allow us to apply a private discount on any public rate with a voucher code instead of create a new rate code.

    3 votes

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    1 comment  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    119 votes

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    idea to upvote  ·  10 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Currently you can only extend the departure date of multiple reservations in a Group booking if the Arrival date / time match exactly for all selected reservations.

    i.e. when individuals arrive / check-in at different times in the day, we can then no longer bulk update the departure date for the group booking.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can upvote your suggestion.

  13. In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...

    We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.

    Thank you.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. The current arrival screen is based upon cards. For smaller properties with a few arrivals that may work. However, for larger properties, it is harder to find the right guest because of scrolling. It would be nice to consolidate this view (maybe with a new filter) that makes the reservation card information into one line much like the reservation screen and it can be filtered by Arrival Time, Queue or by Alphabetical Order, or Room Number or Room Type. For properties that have many arrivals this would be much easier to navigate.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. When a guest arrives and the room is not ready, it would be good to place the reservation into a Queue that would notify Housekeeping to prioritize this guest room cleaning. This might be an added icon that would put the reservation on top of the normal reservation cards on the arrival screen. The automation part would be to notify housekeeping that a reservation has been put into the queue and waiting.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Is it possible to add a Space Type Connecting Rooms which does not impact our hotel capacity?
    Example : we have connecting rooms based on 2 standard rooms, currently the connecting room add a space to our inventory which false our reports and global data.

    It would be great that the connecting rooms have a specific space type (composed of other spaces).

    6 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be good if we could assign room credits for rooms to help the assignment process. Example, smaller rooms would get .75, standard rooms 1.0 and suites 1.5. Thereby, if each housekeeper could clean 12 credits daily, the system could calculate each room by value and assign accordingly. Additionally, stayovers would receive .25 credit against assignment as they take only 20 minutes to touchup versus a full clean would receive +.25 as they take longer to clean as determined by the property. Using this method would improve productivity and room assignment.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  18. In the Space Status Screen filters, we would like the ability to select a group of filters rather than the selection that is offered. We need our housekeepers to be able to check Departed, Departing, Out of Order and Out of Service Daily. We do this now by creating separate reports, manually writing down the room numbers and adding them on a separate sheet. It would be good to be able to select multiple filters to better handle room assignments and room checks on a daily basis.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.…

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  20. It would be helpful to assign Housekeeping from a single space status screen versus room assignment screen. The drop down could show all available housekeeping and you could assign one or two directly onto this screen. Today, you have to use the assignment tool with has filters and is a bit awkward as you need to filter than assign a housekeeper then rooms. When you select and second housekeeper the same rooms show up as the first and you have to remember you have assigned them. Also, for some hotels, stayovers are assigned 20 minutes and full cleans are assigned…

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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