Mews Operations (PMS)

Mews Operations (PMS)

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  1. Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

    11 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. When looking for a name in the search bar, the results are shown in alphabetical order. It would be way more convenient if the client profiles where sorted by closest reservation in time.
    That way, when typing "Smith", you'll first get Mr Smith that has a reservation tomorrow or Mr Smith that just left last week-end and not Adam Smith from 4 years ago.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Mews reporting only takes into account a COUNTRY of origin when filtering reports by ADDRESS. Most of the guests in North America are local guests. Therefore, address reporting is not insightftul for the local market.

    Having the insight on which city and state guests come from is extremely valuable in the US and Canada. Current ADDRESS filter is not sufficient for the Market in North America.

    To make this report sufficient, properties should be able to filter their guest address by:
    CITY
    STATE (US)
    PROVINCE (Canada)
    TERRITORY (US + Canada)

    14 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. In the Housekeeping App when a reservation has Arrived, the space turns to Dirty / Arrived and the time of arrival. We currently have reservations "Arrived" or "Arriving", but not an "Occupied" state for Housekeeping. This can be confusing for some housekeepers using the housekeeping app as the Arrived and Arriving look very similar. For most properties, if you have arrived, you are now "occupying" the space and therefore the space is now Dirty / Occupied. Possibly the tag for Arrived could be expanded to say Arrived / Occupied in a different color. The following day if the guest is…

    4 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. In the accounting category classifications there are several "hard coded" classifications like Food and Beverage, Accommodation, .... etc.
    For better classification it should be possible to add some free to fill in classifications.
    At least the classification Food and Beverage should be split into Food, Beverage if free classifications aren't possible, because these are common used classifications.

    17 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  7. Have a drop down that allows your to sort the timeline in different ways.
    eg.
    - by room category/room type (current)
    **** by room number *** (MOST IDEAL UPDATE)
    - by room location
    - top floor/bottom floor
    - interconnecting
    etc.

    83 votes

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    2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    If you are interested in filters on the timeline you can also upvote:

    - Filter the Timeline by Space number
    - Filter the timeline by space category

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. the monthly timeline is already a lot better to deal with long-stay enquiries, however, we have just oversold our property due to the fact that a short stay was not showing up on the monthly time line. we thought we had the full three months available when we didn't.
    this is of course not acceptable meaning we are not able to use the monthly view.
    may i suggest perhaps a weekly view? or just make the fields smaller (half or quarter their current width).

    2 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  9. When you have regular or returing guests it is very unconvenient and unwelcoming that the automatic settlement failure emails are automattically send to the guest, even if the card is on file. Guests do not want to endlesy update theire details again and again and again as they are expecting that after a couple of stays everything is fine for them.

    Solution: allow the Mews Merchant to charge the card linked to the guest and not linked to the reservation.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Being able to create Master and sub-blocks within availability blocks. Scenario: Conference blocks - representatives from different companies/company entities attending which need to be billed separately.

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Properties in Italy need an ISTAT report. This process can be automated and already is automated in certain regions of Italy. It would make things easier for properties in Umbria if they could also automate this report.

    5 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. We should be able to modify rates for multiple room categories at once. When we modify rates for a given period we should be able to select the period and then enter the rate for each category of rooms instead of having to click - re-enter the dates and then the rate.
    It takes 3 times to amount it should take to have a more dynamic rate strategy!

    3 votes

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    1 comment  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Est-ce possible de modifier la mise en page ainsi que certaines informations sur les factures.
    En effet, les factures ne sont pas lisibles, elles comportent trop d'infos non nécessaires pour les clients.

    4 votes

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    idea to upvote  ·  1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  14. As a house use, could you please have a new category called " Complementary" on availabity/occupancy report. Today I use a special rate, and I have to go on reservation overvieww and check one by one. In your internal report, we want an occupancy rate, and Average daily rate without Complementaries rooms.

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

    19 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  16. In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...

    We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.

    Thank you.

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. There should be a Classification about a "request". Many guests have special requests, but there is no classification to put on their reservation.

    5 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. This is to ensure TA contracts are created when necessary and MAC identifier as well as all information within the profile are all correct / in line with the company standards.
    If a report can be generated then we can check all profiles that have been created by X employee are all correct. So far, there is no record/way to track when a new company/TA profile is created

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. In the date filters, latest date remains in the past after earliest date has been set in the future.

    To prevent additional manual work:
    MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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