Mews Operations (PMS)

Mews Operations (PMS)

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  1. Have a link to directly downlad the api for the Mews Application for android and apple phones. As we have company pads and phones and do not want to use our private gmail accounts to access google appsstore.

    tia

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Niklas,

    Thank you for sharing your feedback with us. We have reviewed your request and searched for options that can solve it.

    In the Apple AppStore, it is only possible to download an application via the store. As commercial developers, we are not permitted by Apple to provide an alternative means of providing access to applications listed in the AppStore.

    I the case of Android, it would be possible to provide an .apk file that can be saved locally on a device. However, the biggest limitation here is that for applications installed using this method, we unable to automatically update the application. This would lead to security risks for the file, as well as the risk that a user will lose access once the older version of the application has been deprecated.

    For the reasons listed above we are unable to provide an alternate means of accessing the app…

  2. Have a no post option available so that a guest can not charge to a room from an outlet if we do not have money for them

    7 votes

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    3 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  3. Message visibility

    Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.

    In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
    There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.

    17 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  4. It would be necessary to have commander only rates which can be used by our receptionist only, that do not have any restrictions on it. Sometimes it is ok to sell one room of a category for maybe just one night at a certain time, but not the whole category. Also we offer our returner guests the possibilty to book their next vacation - same time - next year when they leave, but we do not sell it to any other person - not online, not at the OTA´s and not in person at the desk. Due to the setup…

    5 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  5. I want to pick which fields are mandatory in reservation screen (segment, company, phone number)

    7 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback and suggestion.

    All required fields in the PMS are based on legal requirements. It is unlikely that we will allow the modification of required fields, or the addition of mandatory fields that do no meet legal standards in each region in the near future.

  6. it would be great if you would be able to create a company and create a PM with the same details at the same time. now you have to retype all the information which seems a waste of time.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. By clicking on billing now, you get to the new version.
    Please bring the old billing back and open maybe another button for the new billing. The gerenal one should be the old.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Sabrina,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    Are you you able to share with us any tasks you feel that you are unable to perform in the new billing screen compared to the old one?

  8. Op dit moment zet Mews de omzet door naar het financiële systeem op het moment dat de overnachting plaatsvindt.
    Ik zou graag zien (of in ieder geval de optie/keuze hebben) dat de omzet pas wordt genomen en doorgezet naar het financiële systeem op het moment dat de dienst volledig is afgenomen. Wat mij betreft zou dit zijn op het moment van uitchecken waarbij de definitieve factuur aan de gast wordt opgemaakt.

    Voor annuleringen zie ik hetzelfde voor mij, ook hierbij zou ik graag pas de omzet in het financiële systeem zien op de oorspronkelijke vertrek datum.

    Voor (terug)betalingen op reserveringen,…

    7 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. we had a comment from a guest who took objection over the fact he couldn't put in "british" as nationality. it comes up as "UK of GB...."
    could we get this changed please?

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  10. Be able to pull a report by rate plan, by date, by segment and if you have multiple properties by property.

    2 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  11. Properties should be able to customize their own origins as they may need to use more than the hardcoded ones, mainly for reporting purposes

    82 votes

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    4 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request does not align with the Mews product strategy and has not received the necessary upvotes to be added to the Mews development roadmap. Therefore it is unlikely to be delivered. Thank you for sharing your suggestions.

  12. Possibility to export or backup Mews configurations.
    We need a way to get mews configurations saved externally, so we can have a way to verify what was the config in case a user change something and we need to revert (or know how it was before). Thanks

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  13. choose where you would like to print the text on the reg card (currently on the right hand margin and most guests read from left to right rather than right to left).

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    Thank you for sharing your feedback. All headers on registration cards are left aligned, whereas free text fields added to the registration cards are right aligned during printing.

    The reason the alignment is set this way, is to allow our uses and guests to easily see when text (such as a name or email for example) has been added to the registration card rather than having all the text stacked. The additional white space on left is added to allow users to write additional text without obstructing the original format.

    The current format has been selected for ease of use. It is therefore unlikely that it will be adjusted in the near future.

  14. Notre balance des tiers, avec la fermeture et les annulations est surchargée en encours négatifs.
    Nous avons vu ensemble que dès lors que nous avons une annulation, le chiffre d’affaire annulation tardif se poste automatiquement sans que nous ne puissions rien faire.
    Est-il possible dans ce cas de faire en sorte de filtrer dans la balance, les encours négatifs et positifs ?
    Le but étant de montrer à l’utilisateur directement ce qu’il souhaite voir, donc de rajouter le filtre dans les options sur le côté.

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  15. Some countries require to collect different tax based on the nationality of their guests. Local (national) tourists pay less taxes than foreign tourists.

    Example of such country is Peru. Since Mews is live in Peru, this feature would be great to have.

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  16. It would be much quicker if a new customer can be added with an ID card when the guest is at the reception to check in. In that case the details wouldn't have to be filled in manually.
    Besides that, I don't know if it's our scanner or the Mews software, but it does some strange things with the cards sometimes. Making men women, reading expiration dates as a date in the past (1930-2030), not reading numbers, changing nationality, sticking first names together... Quite annoying and confusing for our accountant.

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  17. If a customer has 3 bookings, 100€ per booking, and makes a payment of 50€ or even 150€, there is no automatic way to link that payment to an specific reservation.

    This is specially important in, for example, enterprise customers. For example, I make 3 reservations for three employees:
    - Booking nº1 for today= 100€. Paid in advance 10% (10€)
    - Booking nº2 for next monday = 100€. Paid in advance 10% (10€)
    - Booking nº3 for next month= 100€. Paid in advance 10% (10€)

    So, payment in advanced 30€. At the check in, you may ask one employee to…

    9 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Today, Mews associates payments to customers, not bookings in favour of ease of find. Thank you for sharing your suggestions.

  18. Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  19. It would be great if you would be able to print multiple bills and invoices for a certain period. Now you need to open en print every invoice manually.

    8 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  20. My accounting is asking me to ad a nota on our credit nota.

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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