432 results found
-
auto response messaging
Auto responses for frequently asked questions within customer portal. Hotel to be able to customise own responses i.e what time can we check in? Do you have parking?
2 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. We are preparing integration with external tools which will help with this. Thank you for sharing your suggestions.
-
Old Billing Screen
Add an option in settings to set the Billing screen standard to the 'Old Billing Screen' or the new 'Group Billing Screen'. That way, if the original billing screen is prefered you do not have to change the screen manually everytime.
64 votesHello,
Thank you for your feedback.
We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.
We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.
Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.
We’ve split the new billing screen into two views for you:
Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items…
-
Admin to control employee pictures
Admin to control employees profile picture, allow for the ability to enable/disable this function on employee level
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Reservation Tags
Make coloured tags on timeline for each reservation so we see straight away the type of guest: for example returning guest, journalist, vip guest or guest with a dog or guest with a special order etc.
It avoids clicking around to find the information. You can make the tags for reservations or guests.
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Notification when merchant is selected
There are often double charges (merchant is selected, when payment has already been done with terminal). I would therefor like to see a WARNING/NOTIFICATION when you select merchant (e.g. are you sure you would like to charge the creditcard by Merchant / Are you sure that guest has not yet paid with terminal). If you select payment by card, you are automatically on the merchant tab, can it not be default terminal tab ? This to avoid double payments and chargeback issues. Thanks !
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Change Color Choice in Timeline
I find the color choices really strange. For example, when I see grey I think the reservation is from the past, when I see blue I don't feel like I need to do anything. It is not really logical if you don't know what it means.
My color proposal would be the following:
-Gray --> Past reservations
-Black--> Out of Order
-Blue--> To be checked in (Reservations of the day)
-Green --> Already checked in
-Orange--> To be checked out.
-Red--> The check out need to be done, the room was supposed to be checked out before.
-Clearer Grey /…5 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
-
Close and start a new day in Mews (i.e. run night audit)
At the moment, Mews continues to match the actual date and time after midnight, so this is creating problems when night auditors are trying to fix various things for what is now the previous day.
Would it be possible for Mews to remain 'stuck' on the current day at midnight, so that any further postings done throughout the early morning still post as the previous day, THEN when everything's good and ready, the Night Auditor could then 'roll the system' by completing the day just gone, and starting afresh for the new day? It just feels like there should be…
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. This request doesn't match with our product principles to provide effortless solutions, removing as much manual work as possible. Thank you for sharing your suggestions. -
rooming list
Support PDF File type to upload rooming list to reservation
2 votesHello from the Mews product team,
Thank you for sharing your feedback with us.
Unfortunately it is not currently possible for us to read data from a PDF in order to update the details for customer profiles yet. For this reason, it is not likely that this feature will be developed in the near future.
Thank you for sharing your suggestions.
-
See the difference of single use and double use in the bookingsummery
It would be helpfull to see in the reservation summery how many double use and single users are in the booking. Especially in group bookings, you need to count every time when the client adjust the number and forwards the namelist.
1 vote -
STOP Automatic Profile Merging
My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Possibility to change the number of guests to zero
As we can have charged cancellations, we often let a room checked-in with 0 guest in house to keep a high occupancy rate even if the room is empty.
Currently, it is not possible to put less than one guest per room, so the city tax is posted and the reports are false.2 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
-
ISTAT - Umbria
Properties in Italy need an ISTAT report. This process can be automated and already is automated in certain regions of Italy. It would make things easier for properties in Umbria if they could also automate this report.
5 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Being able to post items in Zero
A lot of companies get different deductions for different services. In order to get full compensation for a stay with breakfast incl. and not being able to not have breakfast, an option to post items as 0.00 would be good
13 votes -
Use any ID Scanner connected to Mews to automatically enter the scanned data. Simplifies and streamlines the customer onboarding process.
See complete suggestion with pictures at: https://365idcom.sharepoint.com/:b:/g/Internal/ESL0WIGg4v1MsSYG_UnVP4sBhycp5xSqchetC02D3Y2-sg?e=2QseCT
For MEWS users that has an ID Scanner (like the 365id Scanner, www.365id.com) it should be a much more smooth and faster onboarding of customers if:
• The ID scanner can be used to fill out the scanned data in the Profiles | Customer form (instead of typing all the data by hand). See figure 1.
• The ID scanner can be used to fill out the scanned data when a New Reservation is made without having a customer already registered. E.g., make it possible to bring up the Profile page without…
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Change package name on bill
Currently it seems like it's not possible to change the naming of packages on a bill.
All packages appear with the name "Stay Package" on the bill.
It would be great if you could change the name to something more specific like "Gourmet package". Perhaps the product category name for the items in the package could decide the package name on the bill.7 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap. Thank you for sharing your suggestions.
-
Retain departed guests on the check out report once they have checked out.
On the check out report - once a guest has been checked out they disappear from the list. Can they just be moved in to a lower segment on the screen so that they can still be found from the check out report?
1 vote -
Occupancy - Display Total Room Revenue
When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)
It shows the Average Daily Rate, but would it be possible to also have displayed what the Total Room Revenue is too? e.g. ADR $200.00 x 38 rooms = $7,600.00.
2 votes -
F&B Report
F&B report that shows andy additional food and beverage spend that is not a product included in a package/filtered by rate
1 vote -
Ability to cancel and amend already-posted Products
If you accidentally post an incorrect amount for a Product, or forget to enter some information such as a check no. or any other relevant information, there does not seem to be any way either outright cancel that posting, or to amend either the amount you accidentally posted, or enter some notes you forgot to write.
Could this please be rectified ASAP?
3 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions
-
Cancelled product orders
I would like cancelled product orders to completely dissapear from product orders when cancelled.
5 votes
- Don't see your idea?