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Mews Operations (PMS)

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  1. Integration with Tourist Center Bern

    1 vote

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  2. Add Channel Manager to a product portfolio to reduce cost of using a 3rd party channel manager.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks for the submission. We have a direct integration with booking.com, and are considering some of the other major channels as well. However this is very time consuming in both development as well as maintenance. It is currently unlikely we'll be able to fully cover channel management like the channel managers today can. 

  3. It would be helpful if there was a little asterisk or something to indicate which fields are mandatory to fill in in order to complete a check-in

    2 votes

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    unlikely  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  4. It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Convert confirmed booking to optional

    2 votes

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  6. We have multi-property and 1 gmail account - payment failure notification emails are received without a property name so we have to go property by property to locate the booking which has a failed payment.

    1 vote

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  7. We have about 9 hotels and I have to install A LOT of tablets for housekeeping. It takes ages to install and configure this. Since you have to configure the Android tablet from start, with Google accounts etc.
    While the only thing they need is the Housekeeping app.
    It would be time saving if you could install the housekeeping app on a new tablet just like you install the Kiosk. (boot the new tablet, scan a qr code and it's installed. Easy as one, two, three)
    This way the tablet is locked and you can only use the housekeeping app.…

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Tomas,


    Thank you for sharing your feedback with us. 


    We allow for a little more flexibility so that the housekeeping app can be used on devices that are dedicated to housekeeping teams as well as devices that are not dedicated to teams.


    For cases where you have a single device dedicated to housekeeping we suggest making use of the native functionality on the device called "Guided access". Activating guided access will lock the device in a single application.


    It is unlikely that we will mandate this for the housekeeping application, hence we recommend making use of the native settings.

  8. Could be great if you did automated IATA nr. pulls from IATA database - this would then provide hotels with an updated "IATA Agency" list.... similar to the way you do address look-ups

    2 votes

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  9. When creating products you can only select one category. Which means when creating routing rules. You have to create a product for each ratecode each time. Which will create an unnecessary long product list. Please create a drop down menu where you give the option to select multiple categories.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  10. 3 votes

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    unlikely  ·  1 comment  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Many customers ask for an invoice for their stays without details.
    Now, each invoice contains the details of the services and on the same page a summary of the taxes.
    It would be interesting to have the summary of the taxes on a separate page and which includes the same header and footer of the detailed invoice.

    2 votes

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    unlikely  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Auto responses for frequently asked questions within customer portal. Hotel to be able to customise own responses i.e what time can we check in? Do you have parking?

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.   We are preparing integration with external tools which will help with this. Thank you for sharing your suggestions.

  13. It would be helpfull to see in the reservation summery how many double use and single users are in the booking. Especially in group bookings, you need to count every time when the client adjust the number and forwards the namelist.

    1 vote

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    unlikely  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  14. There are often double charges (merchant is selected, when payment has already been done with terminal). I would therefor like to see a WARNING/NOTIFICATION when you select merchant (e.g. are you sure you would like to charge the creditcard by Merchant / Are you sure that guest has not yet paid with terminal). If you select payment by card, you are automatically on the merchant tab, can it not be default terminal tab ? This to avoid double payments and chargeback issues. Thanks !

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  15. On the check out report - once a guest has been checked out they disappear from the list. Can they just be moved in to a lower segment on the screen so that they can still be found from the check out report?

    1 vote

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    unlikely  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  16. F&B report that shows andy additional food and beverage spend that is not a product included in a package/filtered by rate

    1 vote

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  17. Support PDF File type to upload rooming list to reservation

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for sharing your feedback with us. 


    Unfortunately it is not currently possible for us to read data from a PDF in order to update the details for customer profiles yet. For this reason, it is not likely that this feature will be developed in the near future.


    Thank you for sharing your suggestions.


  18. In the group overview, it would be very helpful if not only the rooms could be folded in, but also the different arrival days. There are definitely groups with staggered dates.

    1 vote

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    unlikely  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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  19. As we can have charged cancellations, we often let a room checked-in with 0 guest in house to keep a high occupancy rate even if the room is empty.
    Currently, it is not possible to put less than one guest per room, so the city tax is posted and the reports are false.

    2 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  20. Hello Mewsers, I think your new availability view is great! It would be even better if you could click directly on the optional reservations and see all reservations staying or arriving in the hotel at that date.

    1 vote

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    unlikely  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
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