Mews Operations (PMS)

Mews Operations (PMS)

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  1. Currently the bill format is not ideal if you want to send it via post and especially companies complain about the format. The bill is built up with container blocks as it seems, therefore it would be amazing if you could select between different templates.
    Happy to provide an example bill from our CRM, which could be used as a potential template.

    29 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  2. New billing screen is not making payments any easier to sort out. Can this be reverted back to the old billing screen.

    120 votes

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    6 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    At Mews we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the…

  3. There should be a possibilty to round up rates as customors wish. As per example here in Switzerland the smallest coin is CHF 0.05. Some prices, e.g. set up with a percentage off the base rate, are shown as CHF 181.07

    43 votes

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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. At the moment an invoice can only be sent to customer email address. Sometimes companies request the invoice to be sent to booker and finance department. We need ability to cc more email addresses when invoice is sent.

    40 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. I think, the new billings view is illegible and I wish, the old view will stay for ever. It was easier. I don't know, why Mews is changing something what is working well!!

    86 votes

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    8 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by…

  6. The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
    The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)

    We would love to change back to the old…

    60 votes

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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your comments and feedback regarding the billing screen.

    We have released an update resolving issues where the room names and room numbers were missing from the billing screen.

    The new billing screen has 2 main views, group billing and individual billing.

    From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.

    The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.

    To learn more about the new group billing screen, please click on the link…

  7. Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?

    We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.

    164 votes

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    7 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers,

    Good News! We started working on your feature request and Company profile will be updated soon. 

    We hope to add multiple email addresses to a company profile so you will be able to choose to whom send the company invoice.

    Thanks.

  8. Add an option in settings to set the Billing screen standard to the 'Old Billing Screen' or the new 'Group Billing Screen'. That way, if the original billing screen is prefered you do not have to change the screen manually everytime.

    59 votes

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    10 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items…

  9. The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might…

    63 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  10. In the accounting category classifications there are several "hard coded" classifications like Food and Beverage, Accommodation, .... etc.
    For better classification it should be possible to add some free to fill in classifications.
    At least the classification Food and Beverage should be split into Food, Beverage if free classifications aren't possible, because these are common used classifications.

    16 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

    18 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Est-ce possible de modifier la mise en page ainsi que certaines informations sur les factures.
    En effet, les factures ne sont pas lisibles, elles comportent trop d'infos non nécessaires pour les clients.

    3 votes

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    idea to upvote  ·  1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  13. If we have to cancel an invoice, there should be an option to keep the products for the new invoice and not have to re-enter all the items. It happens so often that the guest calls and the invoice needs to be made out to the company after all and you have to re-enter everything. This needs too much time!!

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Guest Credit Limit report to mitigate the risk of potential for bad debt write offs in the event of a client dispute and of being unable to recover monies owing, resulting in bad debt write-offs. Allows for a a daily review and follow up with guests when balance above hotel's limit. Ensure no guest ledger folios with cash status and debit balance outstanding.

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make the invoice clearer by not putting taxes etc. on each item/line but only at the bottom of the invoice.
    Or if you need details in some countries, give us the possibility to choose the presentation style

    13 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  16. MEWS calculates prices with and without VAT per product and presents them per product on the invoice.

    At the end of the invoice MEWS presents the summary of the prices with and without VAT per VAT.

    On huge invoices the calculated and presented total price without VAT is not the same as the summary of the presented prices without VAT per product due rounding differences.

    Guests/companies/ accounting are complaining about this.

    THEREFORE PLEASE ADJUST and do not present the price per product without VAT per product. (only VAT in %, amount and price with VAT)

    5 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. we would really need and appreciate the possibility to be able to choose a date for an external payment. Right now, the date when you put it in mews is chosen, but we offen have bank transfers during the weekend that can only be put in mews on monday. It is very important for our accounting though to have the day of receiving the money in mews, not the day of recording in mews.

    43 votes

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    idea to upvote  ·  2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow each property to setup and modify their own taxes rather than have Mews hard code these taxes into the system. US taxes are complicated with local, city, county, state, TBID, tourism and other taxes that change independently from each other. This aligns with channel manager setups. Additionally, have the ability to create tax periods for all taxes i.e. start date, end date so that the system can properly tax reservations that cross a tax period change. Have the liability sit with the property administrator who receives notification of future changes and should be held responsible for these changes. This…

    1 vote

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  19. good example to state my feature request:

    Some of our hotels offer breakfast as optional service. The customers add it when placing a reservation in the booking engine. The "breakfast during your stay" product is calculating the amount of persons and the amount of nights. We have the correct information that the booking is placed with 2 adults and 1 kid. The price of the breakfast for a kid is cheaper, so it could be interesting if you can add two prices in one product: a price for an adult and a price for a kid.

    8 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.

    13 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

    Thank you for sharing your feedback and helping us improve Mews Operations!

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