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Mews Operations (PMS)

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  1. When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.

    For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.

    50 votes

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  2. It will be easy for us to spit nights, products or elements if we have two guests in one room and they wanted to devide the final bill.

    81 votes

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  3. When an invoice is issues via mews, we still have to move the receivable manually to a paymaster. It would be great if a paymaster could be linked to a company, so all invoices are moved automatically and thus avoid unnecessary actions.

    26 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. The City tax product should be loaded so to not impact the rate. Should the number of guests in a room evolve (from two to one), the nightly rate of the room should not be impacted. One city tax should simply be removed from the billing.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Currently guests checked-in with 0 balance show on the accounting ledger under 'to be resolved', this is creating so much extra work to check each individual reservation when no infact no action is required.
    These reservations should fall under 'in house' section in the accounting ledger while they are checked-in and 'to be resolved' after the check-out date.

    30 votes

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    Hello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it. 


    We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Currently when you click "Assign bill to company", you have to search for the company, even if it is already listed under the customer profile. It would be useful to have - as well as the search function - the customer's company automatically added to the pop-up so you don't have to search for it.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.

    6 votes

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  8. Have the ability to apply a discount on items that have been posted on a bill.

    7 votes

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  9. We noticed that the rate gets confirmed in the automatic replies to Agoda bookings. This is not correct as it is Agoda who collects payment from the guest and pays us minus commission. So it gives confidential information to the guest, which shouldn't happen.
    We haven't checked the other OTAs if it does it there as well.

    2 votes

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  10. Be able to add address or company's name if we make a mistake after closing the bill. The current SOP in place for this is not efficient and too complicated.

    27 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It would be nice when we send out the confirmation letters to our guests that there is a seperate section for special/important information to share with the guest. For example the exact room number or floor level for returing guests or critical information such as discount VIP status info.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  12. An option to cancel the invoice which would then post all the charges on that invoice back onto the billing tab with the original consumption date. From there we can then negative out what needs to be cancel and then settle the charges as required. This would be a great option for accounts that are settled via EFT.

    2 votes

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  13. Automaticly move all items to a new bill in case of a new reservation and added products and payments. This because we now have to move them manually. This takes a lot of time and unnecessary efford.

    27 votes

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  14. To add a column in multiple Reports (manly Accounting Report) with the Reservation number of the guest (Booking number). This could be used as a Primary Key to connect the different reports.

    This could help us merging reports like Accounting Report and Reservation Report that right now are used for multiple tasks and requires hours of manually work from Finance and Operations teams.

    The name of the guest can change before/after the check-in. So, name of the guest is not working good for merging reports.

    40 votes

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  15. When preparing the bill for customers, there are solely two displayable options available.
    1. Display detailed products
    2. Display everything together as package

    The problem hereby is, that this must be changed in the backend and is set for every invoice immediately. There is no flexibility at all to display the bill differently and spontaneous. In my eyes, this is a must have as sometimes it is necessary to show the invoice as a package and for business travelers for example in detailed.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Allow specific transactions to only be posted by management or have them not be visible to specific user group. For example, a discount to a dissatisfied guest or to balance out a chargeback reversal.

    2 votes

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  17. Right now you need to check every single customer in the accounting ledger when you want to invoice a guest because you can't see immediately which guest has booked via a company and which guest is just for leisure purposes. By adding an extra column with the registrated company you can see which guests needs to be invoiced and which don't.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Créer fonction « No post » sur Mews afin d’empêcher le POS (Bizzon) d’envoyer sur des factures sur un profil client.

    1 vote

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  19. 1 vote

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  20. Currently when you create a routing rule you can select a product category to be routed. However when doing so you need to also select either the nights or city tax to be routed. It would be good if you could select just a product category.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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