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  1. 6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Simone Steins shared this idea  · 
  2. 1 vote

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    Hello Simone,


    Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.


    Should this issue persist for you, please contact us as soon as possible.


    Kind regards,

    Aldair

    Simone Steins shared this idea  · 
  3. 2 votes

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    Hi Simone,


    Thank you for sharing your feedback with us.


    We are currently looking into this issue, and would like to know a few more details, would you be able to ket us know if you are currently using Mews on Mobile or desktop as well as the browser you are using?


    It is currently possible to view booker names on the reservation module, the booker name appears on the right hand side of the reservation module under the "Status" section.


    Kind regards,

    Aldair

    Simone Steins shared this idea  · 
  4. 1 vote

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    Simone Steins shared this idea  · 
  5. 2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Simone Steins shared this idea  · 
  6. 2 votes

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    Hi team,


    Thanks for your feedback.

    The reason for that is PSD2 - European regulation that aims to protect fraudulent transactions by imposing additional customer authentication. Across Europe, not every bank has this imposed yet. 


    Mews built support for this requirement back in 2019, also we've optimized authentications through our own booking channels as well - sharing with you a bit more information in this guide.


    Hope that clarifies.


    Best regards,

    Mews Team

    Simone Steins shared this idea  · 
  7. 8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Simone Steins supported this idea  · 
  8. 13 votes

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    Simone Steins shared this idea  · 
  9. 82 votes

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    Simone Steins supported this idea  · 
  10. 81 votes

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    Hello Mewsers,

    We are very happy to inform you that we provide the following reservation states:

    Pending (Inquiry) – this state shows reservations as “inquired” in the system but it does remove any rooms from your inventory.

    Optional – when reservations are created in the optional state they are set and tentative in the system and can be automatically released. Optional reservations will remove rooms from your inventory.

    If you would like to know more about the states mentioned above, please contact our customer care team.

    We would like to know more about how you envision working with “probability %” and waiting lists. If you have anymore use cases or scenarios for the waiting list, please feel free to share them with us.

    Kind regards,
    Aldair

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    Simone Steins commented  · 

    would be good to have a reason for cancelling a booking due to waitlist option not being available

    Simone Steins supported this idea  · 
  11. 355 votes

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    Simone Steins commented  · 

    totally agree with this! very important and would safe us a lot of work / time, plus confusion for the client as we have to amend their confirmation number

    Simone Steins supported this idea  · 
  12. 7 votes

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    Simone Steins supported this idea  · 
  13. 127 votes

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  14. 9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Simone Steins shared this idea  · 
  15. 406 votes

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    Simone Steins supported this idea  · 
  16. 9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Simone Steins shared this idea  · 
  17. 1 vote

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    Hello from the Mews product team. 


    We are so pleased to let you know that your feature request has been released. 


    You are now able to select your additional service or room when creating an additional reservation from an existing group.


    Thank you again for sharing your feedback with us!

    Simone Steins shared this idea  · 
  18. 2 votes

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    Simone Steins commented  · 

    hiya, this is a really old message and the error seems to have sorted itself.
    haven't noticed this happening recently

    Simone Steins shared this idea  · 
  19. 50 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

    An error occurred while saving the comment
    Simone Steins commented  · 

    Totally agree! especially for regular guests it is important to see quickly which rooms they have stayed in before without having to open each and every "card"

    Simone Steins supported this idea  · 
  20. 222 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    An error occurred while saving the comment
    Simone Steins commented  · 

    sometimes we need to split the nightly rate as guests may wish to part-pay the amount (i.e. company pays for most of it, but guest pays for supplement).
    currently you are only able to do this in advance by posting the supplement separately.
    it would be handy if in retrospect you are able to split the nightly rate for some or all nights and allocate it to a new bill

    Simone Steins supported this idea  ·