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New reservation state: Wait list / Pending / Enquiry

"Add new reservation state such as:
ENQ = enquiry state (option in the system, but not holding space)
OPT = optional state (option in the system, and holding space) --> add a filter with "probability %"
add Enquiry bookings state to Excel Installation file
WL = Waitlist - guest is interested, but hotel does not have space"

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Andre Henke Marques shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded  · 

Hello Mewsers,

We are very happy to inform you that we provide the following reservation states:

Pending (Inquiry) – this state shows reservations as “inquired” in the system but it does remove any rooms from your inventory.

Optional – when reservations are created in the optional state they are set and tentative in the system and can be automatically released. Optional reservations will remove rooms from your inventory.

If you would like to know more about the states mentioned above, please contact our customer care team.

We would like to know more about how you envision working with “probability %” and waiting lists. If you have anymore use cases or scenarios for the waiting list, please feel free to share them with us.

Kind regards,
Aldair

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  • einar gurholt commented  ·   ·  Report

    People have been asking for waiting list for years, and its still don't up and running. ??? When we went for Mews we were told it was innovative and up to date. it doesn't seems like that.

  • Victor Schön commented  ·   ·  Report

    Would love a waiting list functionality to increase occupancy when receiving cancellations on a fully booked date.

    The most ideal would be if either front desk gets notification or if an automatic mail goes to the guest where they can accept or decline the reservation.

  • Andrew Thompson commented  ·   ·  Report

    Having the option to put a quests request for a room/date into the system that if you have a cancellation around that room/date the system will automatically assign it to the waitlist guest. A confirmation will be sent out to the waitlist guest automatically who can then either look to cancel or go ahead with the future booking. Saves having to manually keep guests in a seperate waitlist/remember to be on-top of this.

  • Simone Steins commented  ·   ·  Report

    would be good to have a reason for cancelling a booking due to waitlist option not being available

  • Kim Barradell commented  ·   ·  Report

    We added a waitlist feature in Hotel Perfect and our customer loved it! So having something similar in Mews is a must. Add reservation requests to the a waitlist, desired dates/room type etc, when a booking is cancelled the user gets an indicator/task come up that it may be possible to accommodate someone on the waitlist - this should only happen if the required dates can be accommodated following the recent cancellation.

    With OTA/BE integration obviously availability is automatically updated, so the prompt for the user needs to happy quickly and efficiently so they time to place the room on option whilst they contact the guest

  • Biz Thaxton commented  ·   ·  Report

    A Queue/waitlist function for early arrivals. The room will be put on a queue/waitlist, this gets integrated to KnowCross for housekeeping to know to clean that room next. Once inside the function in MEWS, we can see a list of all waitlisted rooms and we can see when they are inspected so we can contact the guest and let them know to check-in. Opera has a feature like this that would be ideal to replicate.

  • Sjoerd Veenstra commented  ·   ·  Report

    Being able to make a waitlist for requested dates, can increase revenue. Having a seperate waitlsit apart from Mews systems, is absolutely not foul proof.

  • kimberly rooijakkers commented  ·   ·  Report

    We would like to have an overview of guests who inquired and we were full. This gives insight into demand. Moreover, when cancellations do occur we have a backup potential guest who we can then actively approach: Fill the room & great service!

  • Philipp Lorentsen commented  ·   ·  Report

    A Waitlist option is critical for high peak seasons the others are nice to have.

  • Lucia Mercorelli commented  ·   ·  Report

    This is an essential tool on peak nights to maximize revenue and enhance our customer service.

  • Josh commented  ·   ·  Report

    The waiting list would be especially useful as currently we do not have any official tool in place.

    Josh - Clink Hostels

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