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  1. 4 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. shared this idea  · 
  2. 32 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  3. 4 votes

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    An error occurred while saving the comment
    Claudia M. commented  · 

    I like this idea, collecting Opt in on every possible guest touch point would be important to increate the guest database. Therefore I fully support this idea and would go even further to request it on all pages on the navigator.

    Claudia M. supported this idea  · 
  4. 15 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  5. 7 votes

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    Hello,

    Thank you for your feedback.

    Mews is fully optimized for processing payments under the PSD2 regulation.

    We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.

    In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.

    If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…

    Claudia M. supported this idea  · 
  6. 11 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  7. 24 votes

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    An error occurred while saving the comment
    Claudia M. commented  · 

    Just one more addition, it should also be possible to cancel the authorization 1 day after departure automatically.

    An error occurred while saving the comment
    Claudia M. commented  · 

    what we do manually every time at the moment is to authorize the cc of the guest upon arrival with the full stay amount + an additional security deposit of which is different for a room or bed.
    this authorization should be available via MEWS merchant as well as MEWS terminals.

    Claudia M. supported this idea  · 
  8. 23 votes

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    Claudia M. supported this idea  · 
  9. 6 votes

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    Hi all, currently this email is not customizable. Would you maybe benefit from:

    1. Email being customizable
    2. Email to change the wording
    3. New solution where the guest will be able to e.g. swap a card or re-try payment attempt

    If your answer is under 3. please reach out to me and I can add you to the beta access of this feature. If not, happy to review other suggestions!

    Thanks,
    Product team

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    Claudia M. commented  · 

    we would be happy if we could customize those email and word it ourselves and also providing the offer to the guest to swap the payment method and try again. this would surely be the most customer friendly solution.

    Claudia M. supported this idea  · 
  10. 25 votes

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    Claudia M. supported this idea  · 
  11. 56 votes

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    Claudia M. supported this idea  · 
  12. 143 votes

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    Claudia M. supported this idea  · 
  13. 94 votes

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    Claudia M. supported this idea  · 
  14. 114 votes

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    Claudia M. supported this idea  · 
  15. 3 votes

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    Claudia M. shared this idea  · 
  16. 16 votes

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    Claudia M. supported this idea  · 
  17. 18 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

    Claudia M. supported this idea  · 
  18. 5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. It is already possible to set up a start date and frequency for all scheduled reports. Please check this guide for more detailed information.


    Kind regards,

    The Mews Team

    Claudia M. supported this idea  · 
  19. 64 votes

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    Claudia M. supported this idea  · 
  20. 52 votes

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    Claudia M. supported this idea  ·