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  1. 74 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Claudia M. commented  · 

    it is required to have more flexibility in which data is collected. This should not be a MEWS decision, although I appreciate the legal requirements, every hotelier has different needs for data to be collected during the online check-in / kiosk check-in.

    Claudia M. supported this idea  · 
  2. 29 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
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    Claudia M. commented  · 

    For the US market, it would be important to add in a relative product (Like a 15% service charge) to a product (e.g. breakfast) to be automatically charged, a product rule would be ideal.
    this would require adding on a relative product via a product rule base on another product.
    When breakfast product is used - add in a service charge of 15%. Hope this makes sense.
    Thanks

  3. 18 votes

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    Claudia M. supported this idea  · 
  4. 297 votes

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    Claudia M. supported this idea  · 
  5. 60 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

    Claudia M. supported this idea  · 
  6. 8 votes

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    released  ·  Paul Azzopardi responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

    Claudia M. supported this idea  · 
  7. 14 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Claudia M. commented  · 

    At the moment the action log needs to look through on a pdf or the screen. A lot of times it's required to filter for specific users on longer time frames.
    But the even more important point is to make it available for scheduled reports to get it in the inbox for the controllers.

    Claudia M. supported this idea  · 
  8. 27 votes

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    Claudia M. supported this idea  · 
  9. 21 votes

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    An error occurred while saving the comment
    Claudia M. commented  · 

    This is a request we already reaised in 2019. Today I'd like to share the used case for this as well. When a guest is checked out, usually there is a standard the invoice can remain open longer than 7 days after departure, before it either must be closed to CityLedger / AR or revenue must be correct. In anyway something must happen with this invoice. At the moment the front team needs to export the accounting report, save as excel, add in a comment line why this invoices are still open. Then share with the management. This notes or comments are not saved in MEWS and therefore the hotel needs to do the same a week later, export the actual ledger and go thorugh every single invoice again to leave a note. This is extreme time consuming for the hotels. This is why we require a possiblity to add in notes/comments on every bill open in the accounting leger keep track and only comment on new bills or update comments from older inovices.

    Claudia M. supported this idea  · 
  10. 39 votes

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    Hello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it. 


    We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  11. 10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  12. 19 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  13. 5 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. shared this idea  · 
  14. 43 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  15. 4 votes

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    An error occurred while saving the comment
    Claudia M. commented  · 

    I like this idea, collecting Opt in on every possible guest touch point would be important to increate the guest database. Therefore I fully support this idea and would go even further to request it on all pages on the navigator.

    Claudia M. supported this idea  · 
  16. 17 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  17. 8 votes

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    Hello,

    Thank you for your feedback.

    Mews is fully optimized for processing payments under the PSD2 regulation.

    We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.

    In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.

    If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…

    Claudia M. supported this idea  · 
  18. 12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Claudia M. supported this idea  · 
  19. 25 votes

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    5 comments  ·  Taxes  ·  Admin →
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    An error occurred while saving the comment
    Claudia M. commented  · 

    Just one more addition, it should also be possible to cancel the authorization 1 day after departure automatically.

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    Claudia M. commented  · 

    what we do manually every time at the moment is to authorize the cc of the guest upon arrival with the full stay amount + an additional security deposit of which is different for a room or bed.
    this authorization should be available via MEWS merchant as well as MEWS terminals.

    Claudia M. supported this idea  · 
  20. 34 votes

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    Claudia M. supported this idea  ·