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Connectivity

n the Connectivity forum, we welcome your ideas and comments for helpful linkages between Mews and the rest of your technology stack. There's a category here for:

  • Each of our APIs - the booking engine, channel manager, connector. distribution and multi-property APIs
  • New integrations you'd like us to investigate
  • Optimizations to the marketplace
  • New webhook developments and updates
  • All other connectivity related feedback

Connectivity

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159 results found

  1. I'm missing an web-socket event when a customer is updated.
    This is very much needed for updating the corresponding data in our system.

    2 votes

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  2. In MEWS GUI, PaymentTab of Customers' profile, we can add external payment and fill "external identifier" field on this external payment.
    But this field is not available uisng API.
    We need it to identify cheque (n° of cheque)

    21 votes

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  3. Here is an example error message I received, containing GDPR data. This makes it so we can't just log the data.

    {
    "Message": "Assigned space is not available for check-in. Please assign an inspected space and try again. (XXXX, YYYYYY; BBBBBBBB (1111111111111, John Doe, 6/12/2023 - 6/19/2023, 417))",
    "Details": null
    }

    I suggest moving the GDPR data to the (apparently) unused "Details" field, or create a new field to store that data. Or maybe make a "GdprSafeMessage" field.

    1 vote

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  4. We are able to create new accounting items (creating an order, adding a product to a reservation) but we cannot "Cancel" those items afterwards.

    We have an integration that creates items and we keep a reference to them, but we don't have the ability to cancel them when our own data requires it, so we get de-synced.

    Would it be possible to have this operation available through Connector API? It is something that can already be done in Mews Commander with the click of a button.

    14 votes

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  5. When requesting Resources with "ResourceCategoryImageAssignments" extent enabled, images are returned with order based on the created/updated time (oldest first, newest last).

    That means it ignores the image order set in Mews Operations "Space Categories" UI.

    JSON should return the Image Assignments based on this order OR should return a property named "order" with order integer as value.

    1 vote

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  6. When connecting MEWS with a PBX, the phone in the physical room is defined as a Space, or resource, in MEWS.

    The name of the Space is the actual phone extension number, often the same as the room number.

    As only one resource can be associated with a Reservation, we run into a problem when a room/suite is equipped with more than one phone, not uncommon in "high class" hotels. Each of these phones (=MEWS resources) needs somehow to be associated with the same Reservation.

    2 votes

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  7. Would you please add a new endpoint tasks/update to your Connector API ? While a task is being completed on our ERP we would like to update mews with the latest action performed on such a task. Many thanks in advance

    5 votes

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  8. While an actual charge can be done, there is not a way to preauthorize a credit card tokenized within Mews via the Connector API. This would allow for integrations in the US to automatically topup the preauthorization's within Mews.

    6 votes

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  9. Federation between Mews and Office365 or any SAML / OIDC compatible service would be very helpfull. In that way it is possible to control user authentication better.

    1 vote

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  10. A customer currently has the parameter which is not editable via api request, since it's supposed to be the website language of the guest within the Mews UI.
    We would need an additional, editable parameter for language.

    3 votes

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  11. Hi, we are having some problems generating a Dotnet (6) client from the Connector API specification in Visual Studio 17.4.0 on Windows 10.

    The root cause seem to be that languages like C# (.NET), Java, and go, do not support "discriminated unions".

    Steps to reproduce:

    1. Create a new Dotnet (6) project in Visual Studio
    2. Open “Connected Services”
    3. Add the Connector Open API specification
    4. Build the project
    1 vote

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  12. Hi,

    It would be great if Mews provide createdby/updatedby or some boolean identifiers to identify the source of action.

    Usecase : Customer creation/update : External API consumers sends customer (loyalty members) profile updates to mews via API calls, Mews in turn sends Webhook events whenever customer updates happens via API calls or Manual updates. As we seek to maintain the synchronisation of customer profiles in both Mews and CRM system, the update events goes to infinite loop if we don't stop using an identifier. for example, Customer profile is updated in CRM then CRM triggers an updated event, this results…

    1 vote

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  13. If you receive accounting items via reservations/getall with extent of items, you will receive a "name" field. This "name" field is what the customer sees:
    Things like: Tourism Fee (Adults), Night 22-12-2022.
    But if you query accountingitems/getAll for a specific reservation, you do not get this "name" field. You only receive a revenue type with a possible discriminator.

    Please add the "name" field too...

    2 votes

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  14. When downloading Accounting Items through the API, it would be very useful to see the original currency and original amounts as well. We have some internal processes, where we need to see the original transaction details.

    One additional "section" in orderItems: OriginalAmount
    One additional "section" in paymentItems: OriginalAmount

    This would also save some round trips with cashier transactions as we would have the needed currency in one run.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. It would also be great if you could shed some more light on the internal processes where the original currency information is needed! 

  15. A meeting room can only be booked once during a day period. This is a problem since meeting rooms e.g. can be booked from 09:00 till 12:00 and again from 13:00 till 17:00. This basic case is not possible.

    Is there any change planned which would allow us to book rooms based on the actual reservation time and not only once per period?

    1 vote

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  16. Allow for integration to Event data in the region (e.g. fair dates, regional holidays)

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. When an availability block is created in Mews, a new rate is created, dedicated to this block. The new rate is based on an original rate, taken from the list of rates already existing in Mews. Let's say a hotel has a company profile "Company X" which books a conference. The user selects rate = "Company X corporate rate" and Mews creates a copy of this rate and attaches it to the block. When fetching the block via the API, the block references this copy as its rate ID.

    We want to know what the original/underlying rate is for such…

    1 vote

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  18. Hi,

    When there's no data to return, do not return JSON with [] or null.
    Please return 204 value.

    https://restfulapi.net/http-status-204-no-content/

    Regards,
    Denis

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. The new messages functionality is a huge improvement for guest communication. It would be very useful to have additional options like archive/delete, mark as unread and star messages from customers (or internally).

    4 votes

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  20. It would be great to the ability to add employees via the Connector API. This would allow for client to push their employee list from their own internal systems into Mews.

    2 votes

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