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  1. In addition to the "Connector API: Settlement Rules" request (see link), it would be really helpful to see the details of all planned and triggered settlement rules per reservation.

    So we could more accurately inform the guests how and when their payment will be settled and charge them immediately if an already triggered settlement request has failed.

    https://feedback.mews.com/forums/955688-connectivity/suggestions/48075500-connector-api-settlement-rules

    1 vote

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  2. The new "Simple modification and re-issue of issued debit invoices or closed invoices" function means that payments are received from the payment/getall or accountingitem/getall endpoints that should not be considered as payments from an accounting point of view, as they do not generate a cash flow.
    However, there is currently no way of identifying them, apart from excluding all payments that are not associated with an accounting category.

    https://help.mews.com/s/article/How-to-reissue-an-issued-invoice-or-closed-bill-to-make-changes-and-issue-refunds?language=en_US

    https://help.mews.com/s/article/How-to-change-the-bill-owner-s-address-on-an-issued-invoice-or-closed-bill?language=en_US

    1 vote

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  3. In the Rates API, I can search by "ExternalIdentifier", which is "Rate key" in the UI.

    Under Space Category in the UI, I also have a "Space category key", which, however, is NOT searchable by "ExternalIdentifier" in Resource(Categories)/GetAll.

    This seems odd to me, because I can only imagine that that is there for the same intended purpose as with "Rate key". However, it is not implemented. Could this be implemented, please?

    1 vote

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  4. With the current endpoints we can pull all available rates. However, some of the rates are restricted, which we only know about when creating reservation.
    Ideally, Mews would provide an endpoint with takes restrictions into account, so only actual available rates are provided.

    1 vote

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  5. 3 votes

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  6. When using the connector API I would like to get add company id's to get vouchers linked to those companies.

    1 vote

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  7. There is no means for integrators to inform guests how or when their payment will be settled in MEWS.

    It would be helpful if MEWS could expose this in the rateGroups/getAll endpoint.

    4 votes

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  8. Our demo environment that we use for testing purposes is full of rates created from availability blocks. We should have the possibility, at least in staging environments, to delete the rates (via the API or a mass delete feature in the UI).

    2 votes

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  9. Explore the possibility to send adjustments to the rate price via the API. For both the extra occupancy and the age categories

    2 votes

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  10. There is currently no way to know when two accounts have been merged which leads to deprecated data in the partner system

    2 votes

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  11. As an example the Title selected in Guest profile is 'Mr.' but the API provided as 'Mister'
    Please do not have a difference between profile and API of the Title field.

    The shorter form of 'Mr' is better for display on phone & TV systems so please provide the title in API as it is in guest profile.

    2 votes

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  12. The new reservations/getAll endpoint & the new bills/getAll endpoint both use a new AccountId(s) field. This field can contain a customer or a company.

    In the case of the reservation AccountIds field, we would possibly need to do two requests per AccountId to fetch the required information.

    It would be a lot easier if there was an accounts/getAll endpoint where we could fetch the information with just a single request.

    7 votes

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  13. Problem description:

    When we are getting a 403 Forbidden response, we only have the error message to go on about what the actual issue is. This can be an invalid rate plan or Mews being busy for a minute.

    As documented (https://mews-systems.gitbook.io/connector-api/guidelines/responses#response-codes), these error messages are translated in the client language, so these can be displayed to the end user.

    For example the 403 Forbidden response on /rates/updatePrice can be this:

    {
    "Message": "Une autre opération est en cours. Veuillez réessayer dans quelques secondes.",
    "DebugDetails": null,
    "Details": null
    }

    This message contains no machine readable information about the…

    2 votes

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  14. In the MEWS interface you can see the Reason for State of a resource. However this isn't available in the API. Could this be added?

    1 vote

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  15. Both services/getAvailability and rates/getPricing support one single ServiceId parameter.
    Extending them to support multiple ServiceIds would lower number of API calls and help to minimize 429 error. Too many requests, when the limits are "used"

    6 votes

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  16. When we use the endpoint /api/connector/v1/reservations/price (https://mews-systems.gitbook.io/connector-api/operations/reservations#price-reservations) the output does not contains the full details but only the taxes.

    It would be nice to be able to retrieve the details of which rules/products have been applied and the amount associated, directly in the output.

    For example, if a hotel apply resort fees using the rule system, retrieving only taxes and total amont is not enough to display the full details of the calculation. Currently to display it we need to fetch all rules and manually check if rule should be applied or not. And do a "revert engineering"…

    2 votes

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  17. It would be great to have a API call that allows, changing of status of a tasks or at least to close a task.
    when using tasks for automations having a status that could be change in the API would make the process much more reliable.

    3 votes

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  18. We use Event Temple for everything Event related however charge clients through Mews. We have an issue where when posting charges from Event Temple to Mews, Mews will only read whole numbers. E.g we may charge an hourly fee for technical assistance of $40/hr. If the client needs 90 minutes of assistance we need to charge for 1.5 hours however Mews will only see either 1 or 2 hours and ignore anything past the decimal point.

    1 vote

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  19. I'd like the ability the pass an new CompanyId to the customer/update endpoint.

    1 vote

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  20. Can we have the Creator and the Closer in the from the Bills & Invoices report be available on the back-end data so we can use it for user reporting and monitoring?

    20 votes

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