Optional reservations should not be confirmable without adding a credit card as guarantee, Big corporations cannot have control of reservations that the clients were able to confirm without a credit card as guarantee this can cause lots of no shows and issues.
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Dario Trebini commented
Absolutely agree this should be prioritised as it is vital to improving both our guest's journey and avoiding headaches on so many levels.
Darren Evans commented
This is a critical part of the guest journey and I'm surprised more people aren't on this
This single piece of our entire journey is causing us the most headaches in Mews.