Display Cancellation Policy in Reservation Module
"If a reservation needs to be canceled, this can easily be done within the reservation module, however, it is not clear which cancellation policy may apply to the reservation at the time of cancellation. For this reason, displaying cancellation policies within the reservation module could help create clarity as it will be clearly visible before and during reservation management."
Darren Evans commented
With so many cancellation policies etc, our FOH team cannot see what the policy is to advise the guest, and there's no way we would want a receptionist to have access to rate groups and configuration, so there has to be some visibility on this within a reservation.
We've also noticed that it's not on the IBE when making a booking
+ included services/perks of that specific rateplan
Erika Orsos commented
if you could add cancellation policy against each rate plan, like e.g. if we move the mouse to the rate it would appear in a pop out bubble or add an additional line cancellation policy so anyone can click on it and read the description