Canceled order notifications
When orders are placed in Mews, there are often notifications sent for confirmation. However, when orders are canceled, it is more difficult to keep track of this lost revenue. Therefore, when orders are canceled, introduction of a notification e-mail could help properties stay more informed as detail of each cancellation would be available for future statistics and analysis.
Henning David-Friedemann
shared this idea
-
Nicolas LEROY
commented
It is very helpful to get notifications for cancellations, or bookings just dissapear without notice. This is specially for bookings on the same day useful to have information that this booking is now out of the system.
-
Nicole Preiß
commented
It is very helpful to get notifications for cancellations, or bookings just dissapear without notice. This is specially for bookings on the same day useful to have information that this booking is now out of the system.
-
sabrina.gasser
commented
It is very important that we now which reservation is cancelled. booking.com is out most important OTA so we have to know when we get a cancellation.
-
Lorenz Henggeler
commented
We implemented this now using the Zapier integration: A trigger for "Reservations which are canceled" which creates a task in Mews for us to follow up if needed (collect cancellation fee etc.). It would also be possible to send a notification e-mail of course.
-
Lorenz Henggeler
commented
Must have!
-
Laurent Lacourt
commented
Definitely a must have asap !