Summary

When guests complete an Online Check-out, the system should prioritize capturing an existing valid card authorization ("chargeable" amount) rather than initiating a new charge transaction whenever possible.

This results in:

• The original authorization remaining active on the guest's account.
• A second transaction being processed for the final payment.
• Double-Charging that can only be resolved by the hotel.
• Increased payment-related support contacts for both the property and Mews.

Business Impact

From the guest perspective, it appears as though they have been charged twice (one on hold and 1 captured charge).

When Online Check-out is completed:

• Detect whether a valid authorization already exists and is eligible for capture.
• Present that authorization as the preferred payment source.
• Capture the existing authorization instead of creating a new charge whenever processor and payment rules allow. Only fall back to a new payment transaction when:
• No authorization exists.
• The authorization has expired.
• The authorization amount is insufficient.
• Payment provider limitations prevent capture.