Payment triggers on zero balance
If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.
Hi! Would like to hear to how many of you this happens? Def something that we should take a look into, please feel free to send request to your colleagues for an upvote!
Christian Furtner commented
Yes, that's a thing if you manually charge the card in advance the payment trigger sets in again as per the rule and then its a double charge.
Matthias Hautekiet commented
This happens quiet a lot to us. Especially if the card details where added manually.
Femke van der Meer commented
Hey Jovana, not sure how to run a report on this so show it in numbers. Is this something you could pull for our group or advice?
To give you some scenarios when this happens:
- In case it’s a group booking (booking more than 2 apartments) we pre charge also flex reservations to ensure the guests is coming and don’t hold all the availability for our Apartments.
- In some cases, guests have some credit open, and this credit is used for their new stay
- In case of overbookings/high demand dates X days before arrival and before the trigger for flexible rates we start to charge the cards to ensure guests intent to use their stay. On the OTAs we mention already we charge before arrival but don’t specify the extract timing for this.
- For same day arrivals our team charges the card and make the check in instructions since we don’t see all our guests face to face. It happens that the trigger sometimes kicks in 10 minutes later again and don’t close the bill before departure in case of changes which can still happen. General accounting practice you should not close a bill before departure.