Name and contact information for 1 person in every room
To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.
Helene Larochelle commented
This is absolutely critical to our business for a number of reasons.
1. We operate entirely contactless using an SMS based guest communication platform combined with mobile keys.
Not having accurate and unique contact information for a minimum of 1 occupant for every room booked creates the need to manually contact any guest that books more than one room through the booking engine, which then needs to be updated with our guest communication platform.
2. For safety, security and liability reasons we need to have a record of at least one of the occupants staying in each of our suites.
Since we signed on with Mews due to the high degree of automation we could achieve this is a major hurdle to both our internal workflows and a smooth guest experience.
**If the concern is that for some properties this this complicates the booking process unnecessarily leading to drop-offs, then the requirement for individual contact information can be set as optional on the back-end. That way any property that does not need this info can toggle it off but to those who need the info, it can be required.