Allow guests to change their e-mail at the Kiosk
Like when our guests check-in online, it should be possible for our guests to change their e-mail doing check in at the Kiosk. We have a lot of guests who make their reservations through booking.com and then they don't get the chance to write their own e-mail address, because we already have the autogenerated one on their profile.
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Yes, we have been waiting so long for this. Booking.com and other OTA do not provide us with the guest email address. Currently we spend an hour each morning to delete all these 'fake' email addresses so we can capture the correct data at the kiosk.
Having this field editable on the kiosk will not take anymore time for the guest, if they already have their email address added they do not need to amend or enter again.
Alexander Oliver Olsson Foberg commented
Great idéa! Would make it so much easier with OTA-reservations and fake e-mails, and at the same time provide proper service. ✨
Jensen Mia commented