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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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787 results found

  1. I want to have the ability to decide if Mews are to send the reminder email. Example is the Before Start email, I want to decide if I'm going to send the before start reminder or not.
    Often the before start reminder crashes with other CRM's that are communicating towards the guests on the arrival day.
    As many others have mentioned, would be great to decide the timing as well.

    2 votes

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  2. Het zou fijn zijn als gasten kunnen aangeven als ze om 14.00 uur kunnen inchecken, maar ze willen bijvoorbeeld om 15.00 uur of 16.00 uur aankomen, dat ze dat in de bookingsmodulen al kunnen aangeven ivm kamerverdeling en bijvoorbeeld inplannen van behandelingen en massages.

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  3. It would be beneficial to have a kiosk staff check-out mode as well. For hotels of a certain luxury standards, this feature could streamline operations and enhance the guest experience. Through the kiosk, employees could easily present guests with their invoice instead of printing them out or downloading a PDF through a tablet.

    Additionally, when showing an unbalanced invoice with all charges /items through that staff mode feature, it would be highly advantageous if guests had the option to add a tip—say 10%, 15%, or 20%—directly to the invoice. Once selected, the tip would be automatically added to the total…

    3 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  4. Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.

    2 votes

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  5. We would like to be able to mark a Mother Company as a Mother Company, to be able to sort and search only for Mother Companys.
    This Mother Company should not be treated as a regular Company Account, as it is a Master which combines the regular Companys.
    Further we need to be able to differentiate between Mother Companys and regular Companys not only in Mews, but in the API as well.

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. The SMS Service Add on Subscribtion is a good Idea, but it might can be improved as following:
    1.) The way this product add-on is being priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean, the cary over that remains from the 50 € each month for us cannot ever be consumed...
    2.) Track clicks: currenty there is no way to know if the sent sms messages are actually improving online check-in rates. It would be…

    1 vote

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  7. GTRIIP Integration offers a strong Guest ID Validating Guest Portal

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  8. Signature for accompanying persons Optional

    Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.

    In addition, it makes little sense to ask for this data for small children etc..

    4 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  9. The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

    1 vote

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  10. Mews users should be able to require payment for service promotions added during the online check-in process. For example, Guests at our property can add parking, a late checkout, and an early check-in during their online checkin process and each of these have a cost but payment is not required at the time this is added. The hotel is left with the service added, parking spaces reserved, and no payment method collected at the time the service was added. This happens with OTA reservations where Guest's physical cards are not provided by the OTA to the property.

    We can require…

    2 votes

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  11. Include an external partner in our guest journey, so that you do not need to reply on every single post but it can be handled with AI

    3 votes

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  12. We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    1 vote

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  13. Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.

    1 vote

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  14. It would be good to have a template for each rate. It was already mentioned but having more freedom with email templates in terms of adding more template options by hotels based on their own needs, as selection now is very limited.

    Mews seems to be a trying something new and making things simpler for guests and staff, but there are certainly some fields to be improved.

    15 votes

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  15. Option to remove the marketing opt-in at the online check-out.

    1 vote

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  16. As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.

    1 vote

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  17. Only request necessary data
    At the moment, the Austrian online check-in only asks for the data that is actually required by the authorities. In the kiosk, however, all data of all persons including address are requested. You should also set the same requirements in the kiosk as in the online check-in.

    2 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  18. At the moment the Kiosk Screensaver welcomes guest in different langueges for Check In. I think it would be more intuitive to tell guest just in englisch to check in and check out at the Kiosk.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  19. So if a Hotel has central Reception, guest need to go through different Kiosk Systems. Nice would be if they can choose the property first and then check in

    3 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  20. We manage several holiday rental units and the different space categories have different addresses in two different cities.
    Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
    We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.

    As the different space categories are located in two different cities, the fact that the address…

    1 vote

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