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  1. Would be nice to be able to remind the guests to check-out online via mews mailing. This way, if the guest leaves, we can prompt them to click the link and settle their account instead of calling them to chase payment

    6 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Since Apple's ISO 14 update and mainly since September 2021, advertising campaigns using a simple pixel (Facebook Ads or TikTok) are less efficient. They are less efficient because we lose a lot of purchases made thanks to Facebook Ads.

    The API Conversion solution allows to counter this problem. Facebook offers the installation of API Conversion with several partners such as WooCommerce or Shopify.
    The number of players in the field of advertising on social networks is increasing. Many hotels use Facebook Ads for prospecting or retargetting campaigns. That's why it is very important to have the right tools to sell…

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  3. At one property we do not send newsletters so asking guest to choose to receive our newsletter when we know we wont send them any feels wrong. Should be able to remove this tick option.

    1 vote

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  4. Update Timing Kiosk App: it would be very helpful to have a way of being able to determine the period in which the kiosk app receives its update? Since we have been using the app, it has repeatedly happened that the app receives an update just when guests have arrived and are waiting to be checked in. The update takes time which the guests do not have. So maybe it would be an idea to design it so that we as users of the app can decide when to download the current update - after we have received a message…

    5 votes

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    2 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. When setting up space categories, we have the field "Order email template".

    Unfortunately the text filled into this field is not sent in the default confirmation email.
    You have to set up a custom confirmation email.

    My request is: Please include the "Order email template" text in the default confirmation email.

    2 votes

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  6. For travel purposes, especially because of a mandatory hotel quarantine, government agencies need to see the names of all the guests that will stay with us. The names should be added to the confirmation letter. You can create a new placeholder or add their names to the reservation details placeholder.

    14 votes

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  7. In short: we just need to register one person´s data.

    We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
    Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
    We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
    This could be implemented…

    12 votes

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    2 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  8. Turn navigator in a complete concierge, where guest can, on top of what's already available:
    - View all details of the reservation: PRICE, info about the space selected, ...
    - manage the reservation (change dates, cancel it, add or remove guests, ...)
    - purchase stay services (already present in the be) in advance

    18 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  9. Dear support,

    Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.

    It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.

    OR 2nd solution:

    Mews sends email from mews.com domain. problem solved :)

    9 votes

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  10. I would like to customize the check-out message on the kiosk.
    It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address

    6 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team.
    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It would make it easier to keep the checked in reservations at the bottom of the operator screen and allow us to select them and add a guest who checks in later than the rest so that they can complete the check in too. Now there is no option to collect their information without undoing the check in, and that is not viable as we then could loose previous guests' info and signatures.

    8 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    97 votes

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  13. This would be especially useful for reservations for which there is no Travel Agency involved.

    3 votes

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  14. We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

    54 votes

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  15. It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.

    Alternatively, guest can be asked to provide review during online check-out as well.

    10 votes

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Add a button in the inquiry e-mail sent to the guest with which the guest can confirm if he wants to.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    81 votes

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  18. And send all e-mails to them automatically in their language, I don't know if this is the case with all languages and with all custom e-mails now.

    8 votes

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  19. Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

    Another case:

    If "mandatory credit card" rules could be based on ratecode or rate category.
    When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…

    124 votes

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  20. Quotation now shares a mail template with optional reservation. They should be separate in order to make good use of the quotation function in commander. Without a separate mail template, the quotation function is worthless in my opinion.

    12 votes

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    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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