295 results found
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Link Guest Social Media
It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Covid Vaccination confirmation included in Online Check-in
When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.
7 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Relation between customer Profiles
As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.
Like this we get to know our guests better and the booking process for future stays will be even easier.
79 votes -
Pop up returning guest
When you make a new reservation with a returning guest profile there comes a pop-up with important details about the guest.
Just a note screan that we can fill in, about room numbers they prefer, if they have a dog, that they always want an extra pillow etc.
That would be great.14 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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confirmation/quotation email sent listed in action log
Please include in the action log, if an email has been sent to the guest via Mews ie. confirmation, quotation, cancellation etc.
Now that we have to manually send confirmation emails, it would be greatly beneficial to be able to check if this has been done.
11 votesHello from the Mews product team,
Thank you for sharing your feedback with us. We have recently released a feature that allows you to view the mail queue for the individual guests from the Guest profile in addition to the usual mail queue.
You can access the mail queue on the guest level by selecting the guest dashboard and clicking on the mail queue icon on the top right hand side.
Please note that mail queue is currently visible to admin level users. We recommend that you consult your manager in order to access this functionality.
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Ability to customize layout of registration card
choose where you would like to print the text on the reg card (currently on the right hand margin and most guests read from left to right rather than right to left).
61 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Show companies in "Guest in house" report
It would be helpful to have the companies in the "Guest in House" report.
We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report30 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Spanish ID on Identity scanner
To include an option (at Property setup configuration) to enable/disable automatic filling of guest NIF with its ID when scanning a guest ID document.
This would speed up the check in a little bit. Thanks3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Set Up for Check Out Mail
For regular guests that are coming every week the Check Out Mail After Stay is very annoying. We just want to send it to indivudual guests. It would be perfect to have an option in the guest profil to set up which Mails the guest should receive from our system.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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duplicate profile report
To be able to generate a report of duplicate profiles (All profile types) report. This will help in managing the merging process for individual profiles and at least flag the other duplicates that can not be merged ie company profiles.
11 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Have a report for "Company/TA profiles created yesterday"
This is to ensure TA contracts are created when necessary and MAC identifier as well as all information within the profile are all correct / in line with the company standards.
If a report can be generated then we can check all profiles that have been created by X employee are all correct. So far, there is no record/way to track when a new company/TA profile is created6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Internal messaging to be available by Department rather than by Employees only
While the internal messaging is a great tool for Ops teams, to ensure completion of a task (or just share an information) it would be great to be be able to message a department (i.e front office/housekeeping) rather than just a specific employee.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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32 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Registration Form
Is it possible to receive a push notification when a guest has filled in their registration form in advance? Then you don't have to print it
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customize emails based on the reservation origin
it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.
40 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Specific guest profile information
Some regular guests have fixed specific request they always need: bath, low floor, diabetic, …
At this moment we can put this in the profile of the guest ‘intern information’.
Problem is when we’re making a new reservations we don’t see this information automatically.
We’re obliged to go to the profile of the guests and then to have a look in the submenu ‘intern information’.
Is there no other option to see this automatically in notifications, or somewhere else, so we don’t have to check for every new reservation if the guests has intern information?7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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purpose
Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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STOP Automatic Profile Merging
My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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vaccination
Store the vaccination status so that it is clear and obvious at check-in whether the vaccination status is known or needs to be queried.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Show Mailreports in reservations and give staff the right to see the mail report
Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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