298 results found
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Add classification from rooming list
For example if a guest is disabled, an automatic update of the (new) profile from the imported rooming list makes it easier for hotel users to keep track of specific needs. It is too time consuming to define a customer classification for each new profile being created, so it would help if it could be defined via the AI generated rooming list.
At the same time, most hotels handling crew want to be able to see that the guest is a crew member from previews and timeline as it helps with i.e room assignment. So marking the profile with the…
2 votes -
Transfer guest contact details from tablet to guest profile
We can use a tablet where the guests would enter their contact details and that would automatically get transferred to Mews guests profile - without the full self check-in process.
6 votes -
Pop-up when there's similar profiles
Easier to identify members or other profiles, for example, if there's a profile with the same phone number and name there should be a pop-up that shows a suggestion of the matching profile.
Also members with the same name and the card details, however, primarily the phone number.
It would minimize the amount of duplicates.
But also "force" the phone number into a specific format, meaning that it will deny if you have any spaces, etc.2 votes -
Enhanced Blocklist Notifications
Currently, the blocklist feature prevents blocklisted individuals from making new reservations.
However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.
Proposed Enhancement:
Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.4 votes -
Sign in Account
Feature request: Add guest account Sign-in to the Mews Booking Engine
Sign-in method: Email + password
Placement in flow: Show Sign-in on the Contact details step (before payment), so returning guests can sign in before entering personal data
Expected behavior after sign-in: Automatically prefill contact details (for example: name, phone number, address) from the guest profile
New guest flow: Option to create an account during booking
Account recovery: Forgot password via email
Privacy: Clear consent for storing and reusing details for future reservations1 vote -
Tischreservierungen auch ohne Aufenthalt
Es wäre super, wenn man über ein Gastprofil einen Tisch reservieren kann, ohne dass eine Zimmerbuchung besteht. Aktuell müssen wir Gastdaten sowohl in Mews als auch in ResDiary einpflegen wenn wir Leistungen über Mews abrechnen und zusätzlich eine Tischreservierung benötigen.
1 vote -
Functionality to Collect Complete Guest Profiles via SMS Invitation to the Guest Portal
We currently see that we are missing a significant opportunity to communicate with and obtain complete guest profiles for guests who book through traditional travel agencies. For these bookings, email addresses are often not provided — at best, we receive a phone number. This applies to approximately 70% of all our bookings.
To bridge this gap, we would like to propose a product improvement:
An automated SMS flow where guests without an email address receive an invitation to register in the guest portal, where they can then complete their contact details, including email.This feature would:
Enable the collection of…
3 votes -
nationality
When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.the possibility to edit multiple profiles at the same time to add nationality
13 votes -
Higher sensitivity on the Match and merge screen for merging guest profiles
Despite the Match & Merge screen for guest profiles, we unfortunately often still have duplicates of guest profiles. It would be very helpful if you could influence the number of matching fields that cause the guest profiles to appear in the Match & Merge screen. Ofcourse this would increase the number of suggestions, but we would have less chance of duplicate guest profiles.
3 votes -
Open Bill Error + Clearing Guest Data in a Portfolio or Multiproperty
When a portfolio includes more than 1 property, the current process requires checking each property individually to locate the open bill. Imagine a chain with 100+ properties. This approach is highly time-intensive and introduces unnecessary operational overhead.
Ideally, if the system detects an open bill anywhere in the portfolio chain, the error handling logic should surface the specific property ID with that open bill directly in the error message. This would significantly reduce manual effort, improve troubleshooting efficiency, and deliver a better user experience by providing actionable information upfront.
2 votes -
Preferred space features
The preferred space features of the internal > guest profile, should be the same as those we customize for bookable services. This would make this feature really useful. Otherwise, I don't think we're providing the right experience for the guest.
3 votes -
Propertie Notes connected to Profile
Property notes containing permanent information such as billing addresses, preferences, etc. should be visible in all future and past reservations.
1 vote -
Automatically create a task when a guest enters an email in online check-in that is already assigned to another guest profile
When a guest enters their preferred email address during online check-in, if that email address is already assigned to an existing profile, Mews does not merge the profiles, but instead adds the email address to the profile that is performing online check-in, so that staff can choose to merge them later.
It would be really useful it Mews could automatically create a task when this happens so that staff can be alerted to there being potentially mergeable profiles.
6 votes -
Sorting Customer Profiles by surname
I wish we had the possibility to sort the "customer profile" list by names.
When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.
It is also annoying for the returning guests if we did not manage to merge…
4 votes -
payment links for bookers/companies
Payment links to be available for bookers/companies contacts
2 votes -
More Customer profile filters
Request: ensure "alphabetical" order is a filter in the customer profile list
4 votes -
Alle Namen anreisender Gäste einer Buchung vorab abfragen
Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.
30 votes -
Preferred space features in timeline
We would like to see a guests preferred space features in the timeline. Possible to add those to the information that appears when you hover over a reservation in the timeline? And maybe also include a symbol that appears when a guests has preferred space features?
34 votes -
Allow Properties the option to customize profile creation requirement by Users
More and more properties are asking for the option to custom-choose at the property-level to require certain elements when a user is creating customer profiles >> such as nationality, email, and/or telephone.
1 vote -
Delete single guest profile - GDPR
We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.25 votes
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