237 results found
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Price calender in booking engine
Mews really need the option to let the properties choose if they want a price calender in the booking engine (like every other PMS, airline etc), showing the cheapest price for each date.
8 votes -
Allow custom "No availability" messages in the Booking Engine
We use a separate Mews Booking Engine for corporate guests, where rooms and rates are only available when a valid voucher code is entered.
However, when a guest forgets to enter their code, the Booking Engine simply displays the standard message:
"Unfortunately, there is no availability for the selected dates. Please try selecting different dates."
This is misleading, as the hotel isn't necessarily fully booked. The guest just needs to enter their voucher code to access the available rates.
Suggested improvement:
Allow properties to customise the "No availability" message for each individual Booking Engine.
For example:
"No availability found. If…
4 votes -
Create a deadline for products booked via online check in
It would be great if we could introduce a cut-off time for services booked during online check-in. Sometimes guests check in on the same day, only a few hours before their arrival, which means we at the front desk may not have enough time to prepare the requested services in advance
5 votes -
Product per periode
Het zou leuk zijn wanneer producten per weekend te boeken zijn, zoals bijvoorbeeld een valentijnspakket of een product dat alleen beschikbaar is in de kerstvakantie zonder dat er dan een nieuw arrangement voor moet worden aangemaakt.
4 votes -
Company name in Booking Engine
Add a field in the booking engine! We have about 50% business guests and each one of them needs an invoice with the company name on it. Having the possibility to enter the company name in the booking engine would make it so much easier for us upon checkin and checkout. Less invoice correction and more information about the guest upfront. Please upvote.
2 votes -
Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
3 votes -
More possibilities in the booking engine for the guest, especially for corporate bookers
Would be great if there are more possibilities in the bookingsengine for the guest, especially for corporate bookers. In terms of a: PO ref, special requests (which are returning on the booking confirmation for the guest), possibilities when booking out of a availability block through the bookingsengine. Now only 1 booker can book, but it's necessary to fill out an email address of the guest, which isn't always available.
3 votes -
Make cancellation fees clearer when free cancellation is offered
The Mews Booking Engine currently displays "Free cancellation" while also showing a cancellation fee amount.
Although the cancellation policy and deadline are correct, the wording can be confusing. Guests see "Free cancellation" alongside a cancellation fee without a clear explanation that the fee only applies after the free cancellation deadline.
We're receiving quite a few questions from guests who find these two messages contradictory.
Suggested improvement:
Simply make the wording more explicit. For example:
"Free cancellation until 5 November 2026 at 14:45.
If you cancel after this deadline, a cancellation fee of DKK 1,327.04 applies."
The information is already available…
1 vote -
Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
48 votes -
Weekly booking rate options. Currently there is only daily, hourly, and monthly.
Add the option for weekly stays. Currenlty there is only daily, hourly, or monthy. We are using MEWS for team member housing and rent is paid weekly to mirror the pay cycle. A weekly rate option would be very helpful.
1 vote -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
14 votes -
Show service promotion descriptions in the Booking Engine
The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.
4 votes -
Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.
Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
1 vote -
Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
50 votes -
Suppress the Booking abandoned email when the guest has already rebooked
Problem:
The Booking abandoned email sends even when the guest has already completed a successful booking. The usual cause is a payment retry. A card is declined, the guest immediately books again with a different card, and the first attempt still auto-cancels as abandoned minutes later. The email then tells a confirmed guest to finish booking, and some guests reasonably conclude that the reservation being referenced is the good one they just made.A recent example from our property. The first attempt was created at 7:27 PM and payment did not complete. The guest rebooked successfully at 7:33 PM. The…
1 vote -
Customize Booking Engines with different products
Currently, there is no way to customize different booking engines with different product selections and pricing.
For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.
This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.
1 vote -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
4 votes -
Apply Voucher Codes to Service Promotions in the IBE
Description:
Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.Use Case:
We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
-Automatic rate adjustments based on the voucher.
- Accurate inventory management (via bookable services).
- Self-service booking for guests through…6 votes -
Booking engine search from space category
During holiday periods, guests are often more flexible with their travel dates, especially when availability is limited or when they are looking for a specific type of stay.
It would therefore be very useful if the booking engine allowed guests to search directly within specific space categories, rather than only performing a general availability search across the entire property.
At the moment, the only way for a guest to find availability for a particular space category is through trial and error by changing dates manually, or by contacting the property directly. This creates unnecessary friction in the booking flow and…
1 vote -
Automatic task when specific rate is booked
We have benefits connected to specific rates. It would be helpful if, when these rates are booked, a task automatically appears so we always remember to provide these benefits to the guests.
5 votes
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