62 results found
-
Allow Kiosk Check-in for Dirty Rooms
Enable guests to check in via the kiosk even if the assigned room is still marked as "Dirty" (e.g. early arrival). Add an optional feature to send an SMS to the guest once the room is cleaned and ready, informing them they can now go to the reception or receive their key.
31 votes -
Ability to Restrict Certain Rate Codes from Kiosk Check-In
We need the option to block specific rate codes from being eligible for self check-in via the kiosk. Some rates require guests to check in at the reception in order to present valid identification and/or to pay using specific payment methods that are not supported by the kiosk
5 votes -
Feature Request: Dynamic Screensaver Message – Show "Checkout" in the Morning
Currently, the Mews Kiosk screensaver always displays "Check-in" throughout the day. However, in the morning, the primary action for many guests is checking out, not checking in.
To improve guest experience and streamline the process, we propose that the screensaver dynamically updates based on the time of day:
- Morning hours (e.g., 06:00 - 12:00) → Display "Checkout"
- Afternoon & evening (e.g., 12:00 - 06:00) → Display "Check-in"This small change would make it clearer for guests, reducing confusion and ensuring a smoother self-service experience.
Would love to hear feedback from the community! 🚀
12 votes -
Bill as Package on Kiosk
When property has a bill as package enabled for the a product, while the product is hidden on the invoice, it remains to be displayed on the Kiosk during check-in.
Properties are required to hide some product to be displayed since it is expected to be hidden from the guest such as a commission adjustment product .
11 votes -
Kiosk check-in for grouped reservations: Check in summary email should go to the the each guest profile
Kiosk check-in for grouped reservations sends Check in summary email only to the reservation owner for all checked in rooms/guests in the group, even when additional guest create separate guest profiles while checking in on kiosk.
It would be great to send Check in summary email to the each guest profile created on kiosk during online/kiosk check in.5 votes -
Mews Kiosk Reporting
We need to be able to do a proper reporting on the Kiosk Check In, including following categories:
Check in from Kiosk (Staff Mode)Check ins from Kiosk (Guest Mode)
Check ins via Mews Commander
Moreover, we need to be able to pull the data via the API regarding if a reservation did online check-in, check-out, did they use the Kiosk or did a staff member check them in.
This is cruciel to be able to measure the success of the kiosk and to do further improvements.
20 votes -
Company Address
Please add the option for guests to enter their company address during the check-in process on the Mews terminal.
1 vote -
Option "Last Name Only" in the Mews Kiosk setup
We selected the option "Last name only" for the question: "Chooses what guests need to find their reservation". Still when the guest enters an error in the name, a confirmation number is requested. This is confusing and not in line with what was asked. Rather than prompting for the confirmation number, the kiosk should re-display the previous screen, requesting to enter the last name. Now there is no easy way to get back to this screen.
2 votes -
Bildschirmschoner
Aktuell steht auf dem Bildschirmschoner der Tablets die für den Kiosk genutzt werden "hier einchecken". Daher nutzen die Gäste das Tablet aber nicht für den Check-out. Wir können den Bildschirmschoner auch nicht deaktivieren. Es wäre gut, wenn man den entweder individuell gestalten könnte oder auch die Check-out Funktion sichtbar ist.
1 vote -
Block the possibility of early Check-in at the Kiosk before a set time
We offer the possibility of an early Check-in which begins at 12 PM. However, when the guests try to check in earlier the kiosk will allow the payment of the early check in and allow the check in.
It would be nice if we could configure the kiosk to offer the posibility of an early check in only after 12 PM (which is the actual begin time of an early check in). At the moment this feature seems to be connected with guests being able to book an early check-in while checking in online. We find this option to be…5 votes -
Change the order of languages available in the kiosk
It would be useful to have the control over which order the languages are shown on the Kiosk.For example: in our properties, most customers are French, and French is way down the list. It would be great to have it as the second option in the language menu.
3 votes -
Confirmation of products purchased after online/kiosk check in
Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience
3 votes -
Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
Es gibt eine neue Funktion im Kiosk. Am Ende des Check-ins wird die Bestellungsübersicht angezeigt. Diese lässt sich aktuell nicht deaktivieren. Dies ist aber sehr wichtig, da es genug Buchungen gibt, wo der Gast die Preise nicht sehen darf. Zum Beispiel Reiseveranstalterpreise.
Von eurem Support wurde vorgeschlagen folgendes anzufragen:Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
1 vote -
Extend inactivity timeout period during Kiosk check-in.
Many guests need a little more than a minute + 30 seconds 'are you still there' - countdown' to understand the Kiosk check-in and provide all necessary data, maybe chat with staff during the process. An extended time would lead to less Kiosk check-ins having to be re-done unnecessarily.
5 votes -
digital offer renew stay
I want to extend the digitalization of my hotel. As part of this, I'd like to be able to offer a comprehensive digital package to my guests. Offer guests the option to stay an extra night, subject to availability.
Send an email offering a negotiated rate.
Give guests the option to do this on a kiosk or through the booking engine.Sincerely,
1 vote -
Bookable services that are offered via "Service promotions" on the Online check-in flow should also be available on the Kiosk check-in flow!
We're currently able to sell additional bookable services to guests if they elect to use the online check-in module (using the "Service promotions" feature), however we can't offer these same services to guests if they elect to use the Kiosk check-in module. This makes no sense. We would suggest adding a "During Kiosk check-in” check-box option in Service promotions > Promotion settings > Offer to customer* to supplement the current “In booking engine” and “During online check-in” options that are already offered.
4 votes -
Staff kiosk check out mode with overall tip option
When showing an unbalanced invoice with all charges /items through that staff mode feature, it would be highly advantageous if guests had the option to add a tip—say 10%, 15%, or 20%—directly to the invoice. Once selected, the tip would be automatically added to the total bill.
15 votes -
Mews Kiosk: Remove Ambiguity in Flow to Find Multiple Reservations under Same Name
Is there a way to clearly indicate to the guest that they "have another Reservation waiting!", especially after they confirmed "Last Name + First Name + Confirmation Number". Perhaps "You have already checked in Stay #200, do you want to check in Stay #201?"
We need to remove some hesitation in the flow for the guest when attempting to check in multiple reservations under the same name.
1 vote -
Ambiguous header "included" in Kiosk Check-in reservation overview for the guest
For an existing reservation, the kiosk will display at check-in the guest name, "your booking", check out" and then a section with the header "Included.
Now for an Expedia Collect booking, underneath the header "Included", we find 2x City Tax. However, the city tax is not included in the Expedia price and the guest has to pay the city tax extra. This creates an ambiguous situation where the guest may think that the city tax is already included in the price.1 vote -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
5 votes
- Don't see your idea?