When we review the camera footage of guests using the kiosk, we see a very clear pattern. Most guests find the steps logical and understand the payment process well. The final step, where the guest needs to take a card and place it on the key encoder, is where things start to get messy, and guests often end up ringing the bell for assistance.

I actually think it would be a smart idea for Mews to consider offering pre-built, fully integrated kiosks as an add-on to their solution.

Based on my experience, guests are already familiar with this type of setup from airports and similar environments. I attached a picture of something similar to what I’m describing. The design of the existing kiosks is usually pretty awfull. A winning strategy for this to be successfull would be offering different design options so hotels could make it fit in to their design