When a customer completes a required pre-authorization in the booking engine, a payment request is automatically created and displayed on the guest profile. Currently, this payment request appears with the message “payment for reservation”, which can be misleading. Additionally, the payment request does not indicate which user or process created it.

As a result, it’s difficult to identify that the request originated from the pre-authorization process without manually cross-referencing timestamps within the system.

Proposed Improvements:

Display the user or system process that created the payment request (e.g., Booking Engine – Pre-Authorization).

Update the message text to clearly reflect the context — for example, “Pre-Authorization for Reservation” instead of “Payment for Reservation.”