Mews Kiosk: Remove Ambiguity in Flow to Find Multiple Reservations under Same Name
Is there a way to clearly indicate to the guest that they "have another Reservation waiting!", especially after they confirmed "Last Name + First Name + Confirmation Number". Perhaps "You have already checked in Stay #200, do you want to check in Stay #201?"
We need to remove some hesitation in the flow for the guest when attempting to check in multiple reservations under the same name.
1
vote
AdminDorothy Roland
(Admin, MEWS)
shared this idea