On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.

Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.

We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
“Enter your credit card details to secure your booking with a pre-authorization. No payment will be taken now.”

This change would align the messaging with the hotel’s actual payment policy and improve both guest trust and booking completion rates.