Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have availability
- Guest books room on hotel website on a first come first served basis
The email is also sent to all other guests registered on the wait list on the desired date(s).
The feature request is inspired by restaurant booking system Resy's Mobile Waitlist feature: https://helpdesk.resy.com/categories/waitlist-BJvLSvku_
Simen Vinge
shared this idea
Review of Mews Search starting and in exploration phase
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[Deleted User]
commented
We added a waitlist feature in Hotel Perfect and our customer loved it! So having something similar in Mews is a must. Add reservation requests to the a waitlist, desired dates/room type etc, when a booking is cancelled the user gets an indicator/task come up that it may be possible to accommodate someone on the waitlist - this should only happen if the required dates can be accommodated following the recent cancellation.
With OTA/BE integration obviously availability is automatically updated, so the prompt for the user needs to happy quickly and efficiently so they time to place the room on option whilst they contact the guest
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Biz Thaxton
commented
A Queue/waitlist function for early arrivals. The room will be put on a queue/waitlist, this gets integrated to KnowCross for housekeeping to know to clean that room next. Once inside the function in MEWS, we can see a list of all waitlisted rooms and we can see when they are inspected so we can contact the guest and let them know to check-in. Opera has a feature like this that would be ideal to replicate.
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Isabelle Wagemaker
commented
Would absolutely love a waitlist option!
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Sjoerd Veenstra
commented
Being able to make a waitlist for requested dates, can increase revenue. Having a seperate waitlsit apart from Mews systems, is absolutely not foul proof.
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Mary Ludwig
commented
Waitlist Option would be very helpfull!
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Liset Bom
commented
Waitlist would be great
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kimberly rooijakkers
commented
We would like to have an overview of guests who inquired and we were full. This gives insight into demand. Moreover, when cancellations do occur we have a backup potential guest who we can then actively approach: Fill the room & great service!
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Lauren Sturmey
commented
Agree with this!
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Pascal den Hartog
commented
Agree with others that a waitlist option would be very helpful.
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Philipp Lorentsen
commented
A Waitlist option is critical for high peak seasons the others are nice to have.
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Maud Zimmer
commented
This would be a very helpful tool to have.
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Lucia Mercorelli
commented
This is an essential tool on peak nights to maximize revenue and enhance our customer service.
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Josh
commented
The waiting list would be especially useful as currently we do not have any official tool in place.
Josh - Clink Hostels
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Dave Double
commented
This is an essential tool for maximising revenue.
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Florin
commented
Hi,
WL = Waiting List is such a great idea and in my opinion should be implemented.
Regards,
Florin - Clink Hostels -
Andre Henke Marques
commented
"Add new reservation state such as:
ENQ = enquiry state (option in the system, but not holding space)
OPT = optional state (option in the system, and holding space) --> add a filter with "probability %"
add Enquiry bookings state to Excel Installation file
WL = Waitlist - guest is interested, but hotel does not have space"