Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have availability
- Guest books room on hotel website on a first come first served basis
The email is also sent to all other guests registered on the wait list on the desired date(s).
The feature request is inspired by restaurant booking system Resy's Mobile Waitlist feature: https://helpdesk.resy.com/categories/waitlist-BJvLSvku_
Simen Vinge
shared this idea
Review of Mews Search starting and in exploration phase
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Lauren Sturmey
commented
Agree with this!
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Pascal den Hartog
commented
Agree with others that a waitlist option would be very helpful.
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Philipp Lorentsen
commented
A Waitlist option is critical for high peak seasons the others are nice to have.
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Maud Zimmer
commented
This would be a very helpful tool to have.
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Lucia Mercorelli
commented
This is an essential tool on peak nights to maximize revenue and enhance our customer service.
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Josh
commented
The waiting list would be especially useful as currently we do not have any official tool in place.
Josh - Clink Hostels
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Dave Double
commented
This is an essential tool for maximising revenue.
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Florin
commented
Hi,
WL = Waiting List is such a great idea and in my opinion should be implemented.
Regards,
Florin - Clink Hostels -
Andre Henke Marques
commented
"Add new reservation state such as:
ENQ = enquiry state (option in the system, but not holding space)
OPT = optional state (option in the system, and holding space) --> add a filter with "probability %"
add Enquiry bookings state to Excel Installation file
WL = Waitlist - guest is interested, but hotel does not have space"