rate description to be added as internal note in reservation
In hotels with many (corporate) rates where every rate has different cancellation terms, different benefits etc...front desk staff has difficulties to know what benefits are linked to certain rates. Displaying the rate description as a note in each reservation would help Front Desk to correctly inform guest.
Specific example: if a company with a corporate rate is entitled to a discount on our parking price (when the guest uses parking), it would be useful that when a reservation is created with that company rate...an automatic note appears: corporate rate with breakfast, 6PM cancellation policy and 10% on parking.
Tom
shared this idea
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tobias.sorling
commented
I had a similar idea. But my idea was to have it attached to the company profile cause if you put something in the description of the rate today that will get attached to the confirmation you send out to the customer. Could be both good and bad to have it there in my opinion IF they have it set up as they have today with the rate description gets attached to the confirmation letter. I give this a thumbs up cause we need to get something from the company into a reservation!