186 results found
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children email to be skipped
When checking in via Operator email for Children should be allowed to be skipped.
70 votesHello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.
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Knowing how often a guest stayed before in the hotel
On the guest profile there should be a number which shows how often a guest has been in the hotel before
201 votes -
Language in summary
Guest language in de reservation summary
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Include cancellation policies in reservation confirmation email
Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.82 votesHello!
I am happy to announce that this has been released!
https://releases.mews.com/en/introducing-a-new-way-to-create-professional-looking-guest-emails-in-mews
Thank you for your ideas and for being a part of the Mews community!
Yours,
Ettore
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Introduce a configuration whether to request Credit card details during online check-in
Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.
Another case:
If "mandatory credit card" rules could be based on ratecode or rate category.
When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…125 votesThank you for your continued feedback and ideas to keep improving Mews. We have recently released an improvement to give you greater control of when to request a credit from guests during online check in. Please see our release note for more details:
https://releases.mews.com/en/now-ask-only-guests-with-unpaid-bookings-for-a-payment-card-during-online-check_in-p2jNp1J3
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customer added email selection
Currently customer added email can be disabled only in GA, for all guest. If a property is using a third party integration for guest journey (for certain guests), it would create duplicate emails and guest will receive too many mails.
Would it be feasible to decide for each reservation if customer added email should be sent?3 votesThe customer added email is no longer sent to Guests
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add language as field when exporting customer profiles to excel
When you export customer profiles to excel, the field 'language' is not added. So I need to filter on postal code to know which language the customer speaks. Which is totally incorrect.
Please add the field 'language' to the excelfile guest profiles.11 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Ability to customize time the emails are sent
The ability to chose at what time the emails are sent.
e.g. online check out invitation19 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Require guest to update email address during online check-in
At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.
199 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.
Thank you again for sharing your idea!
Have a great day,
Aneta -
Merge Profiles Automatically
The system should have a tool to detect automatically similar profiles (same name and surname for example) and propose one by one to merge or not the profile. It could be a big help and time saver for us, as it could take time to detect duplicate profile.
64 votes -
SC Number in Company Profile
At the moment the SC number is posted at the IATA field which is incorrect.
Please create a new field for the SC number and include it into the reporting.The SC number is the international ID for companies within Accor and helps to ensure to have the correct company profile selected.
This "little" change would effect allot and would be highly appreciated not only from MOA Berlin but all Accor hotels using MEWS worldwide.
Thank you in advance.
Best
Mariusz2 votes -
Send confirmation without rates
Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.
144 votesHi everyone!
This is already possible by implementing routing rules that send those items paid by the company directly to a company folio, instead of keeping under the guest. This is the same use-case as one must do when working with Expedia, for example.
The routed items will not be shown to the guests, while they will still have all the information they need from the confirmation and other emails.
Thank you for submitting your idea, and feel free to reach our support team for assistant shall you have any questions setting up your routing rules.
Yours,
Ettore Zotarelli - Senior Product Manager
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Wrong Translations Begleiter
Hello,
the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").
Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".
Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
it is very confusing.Translated with www.DeepL.com/Translator (free version)
1 voteHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. All translations described have now been resolved. Should you encounter any other issues, please do let us know and we will address them.
Thank you again for sharing your idea!
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Display alternative availability earlier than same day next week
If there is no availability for the requested dates the distributor takes into consideration the days of the week the guest books. For instance, if they choose a weekend stay, it will narrow down on the days of the week that is chosen. This is a default setup but mostly guests would only know alternative dates 1 day before or 1 day after their originally requested dates and now they only get alternative dates for the exact same weekday as they previously requested. That does not make sense as normally guests are flexible to arrive one day before or after.…
15 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Hotel logo at the Guest portal
some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official
85 votesHello from the Mews product team. We are pleased to let you know that your hotel logo now appears in the Guest Portal.
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Payment link
It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.
1 voteHello,
this is part of Online Check out functionality which we alrleady provide.
Regards,
Mews team
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More options for payment during online booking
For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.
31 votes -
Overbooking Filter to Reservation Report
please add an overbooking filter in the reservation report. So you can find these unallocated bookings easier and quicker
1 voteHi Nick,
Thank you for sharing your feedback with us. Did you know that because overbooking’s have not been allocated to a specific space you can find them in the reservations report by grouping by space?
There is a recorded overview of exactly how you can use this functionality in the link below:
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Add more keyboard options for Kiosk
Merged with several similar requests:
- Different keyboard layouts (e.g. QWERTY, AZERTY, QWERTZU)
- Keyboard to support characters with accents
- Keyboard to support Japanese, Chinese and Korean
The keyboard layout is built in in the Mews Kiosk app.
Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.It should depend which language the customer choose, that changes the keyboard layout.
15 votesHello from the Mews product team. We are so pleased to let you know that we have now enabled the use of device native keyboards for Kiosk tablets. This means different keyboard formats and special characters are supported as part of your system keyboard capability. Thank you again for sharing your idea!
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Hotel email domain
Allow hotels to send customer communication emails from Hotels email domain.
99 votes
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