798 results found
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Sorting Customer Profiles by surname
I wish we had the possibility to sort the "customer profile" list by names.
When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.
It is also annoying for the returning guests if we did not manage to merge…
2 votes -
Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have…213 votesReview of Mews Search starting and in exploration phase
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Option to remove the marketing opt-in during online check in and check out
Option to remove the marketing opt-in at the online check-out.
15 votes -
Exportation des rapports MEWS en PDF
📩 Subject: Feature Request – PDF Export for MEWS Reports
Hello,I would like to submit a feature request regarding the use of reports in MEWS.
📊 Current Issue:
At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:are not visually appealing;
can be difficult to use quickly for internal presentations or sharing with collaborators.
In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.
✅ Suggested Improvement:
Enable…2 votes -
DU-Kultur integrieren
Es wäre sehr schön, wenn die Du-Kultur auch in der WBE umgesetzt werden könnte. Beispiel: "Verbessern Sie Ihren Aufenthalt" in "Verbessere deinen Aufenhalt"
3 votes -
Booking Engine: Display Rate Comparison Improvements
Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.
If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.
Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.
2 votes -
Block the possibility of early Check-in at the Kiosk before a set time
We offer the possibility of an early Check-in which begins at 12 PM. However, when the guests try to check in earlier the kiosk will allow the payment of the early check in and allow the check in.
It would be nice if we could configure the kiosk to offer the posibility of an early check in only after 12 PM (which is the actual begin time of an early check in). At the moment this feature seems to be connected with guests being able to book an early check-in while checking in online. We find this option to be…3 votes -
Booker Confirmation email needs to be more concise for group bookings
Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.
In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
Room A + description + rate
Room A + description + rate
Room A + description + rate
...
tourist tax
tourist tax
tourist tax
...If items are the same, please summarize them in the booker confirmation one one line like:
21 x Room A + description…1 vote -
display key cut actions
I want the action of the key creation to display in the action log; this gives us the possibility of when and by who keys were cut for a specific reservation.
9 votes -
Soft opt-in marketing
We'd like to adopt the 'soft opt-in' marketing model whereby bookers are automatically subscribed to our marketing database unless they specifically opt-out at the point of booking. This would require the current wording to be changed (ideally editable by us), and the checkbox to be ticked as default (or change to tick to opt-out).
2 votes -
More Customer profile filters
Request: ensure "alphabetical" order is a filter in the customer profile list
2 votes -
Upgrades in Mews Kiosk
We are experiencing difficulties in implementing the upgrade function in the Mews Kiosk because the pricing becomes incorrect. For example, a guest books a Standard Room for 100 EUR when the room pricing is low. Upon arrival, the daily rate has increased to 160 EUR. The price difference to the next room category is 20 EUR. If the guest had gone to the reception, they would have been offered an upgrade for the difference of 20 EUR. However, in the Mews Kiosk, the guest is offered an upgrade for the difference between the confirmed price at the time of booking…
2 votes -
Isolating the digital signature functionality
Isolating the digital signature functionality and enabling it to operate as a standalone feature would be ideal for check-ins handled by reception staff. This way, we can avoid using paper registration cards and simply use a tablet instead.
1 vote -
Adding an additional filter on the Guest profil report
Could you please add on the report of the Guest profil an additional filter in order to see the name of the fidelity code. Thank you
2 votes -
Customize Payment Message for “Pay at Hotel” Bookings to Reflect Pre-Authorization Only
On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.
Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.
We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
“Enter your…1 vote -
Ability to set maximum children per booking
In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.
This feature would be nice to have.
7 votes -
Enable Placeholders in Guest Portal/Documents
Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.
3 votes -
Umbenennen und hinzufügen von Klassifizierungen im Gastprofil
Wir würden gerne unsere Gäste klassifizieren. Viele der vorhandenen Klassifizierungen sind aber nicht wirklich sinnvoll. Daher bitten wir darum, diese ändern oder neue erstellen zu können um die für unsere Gäste sinnvollen Merkmale hinterlegen zu können.
2 votes -
Introducing a warning message when exiting the email builder
It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.
1 vote -
allow guest to log in and easily make new reservations
It would be nice if a customer could log in to their profile, allowing them to make additional or later bookings without having to add all their contact info again.
1 vote
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