Booking abandoned disable cancellation email
When a reservation is created via the booking engine with an invalid payment the guest does not receive any email to tell them a reservation is on hold. The guest does receive however a cancellation email when the cancellation 'booking abandoned'. This is causing many confusions and complaints as guests did not know to begin with that a reservation is being held, they should not receive an email when this cancels .
On the booking engine, when the guest gets to the payment screen. Provide the confirmation number and tell the guest a reservation is on hold until payment is made within the offset timeframe. Currently guests have no idea that a reservation is on hold for them and always go back and create a new reservation.
When they receive the booking abandoned cancellation email they think this is for the new reservation they have created causing constant complaints.