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Airbnb, Expedia & Booking.com Chat Integration

Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.

But it would be SOOOO much better if this was integrated directly into MEWS.

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Cody Miller-Kelly shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  Jan Pulkrábek responded  · 

Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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  • luke commented  ·   ·  Report

    Yes, this is really a good idea!

  • Debbie Astley commented  ·   ·  Report

    This would be a great efficiency to back office operations, we receive approx 5,500 BDC messages per month and to have these linked to to the Mews Message centre would be so beneficial. Also, there is a new Message API for BDC which should make a relatively easy integration - one way should suffice as a reply-to would simply route back into the routing email of the guest.