Dramatically reduce check-in duration by asking only reservation owner data
In short: we just need to register one person´s data.
We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
This could be implemented in Mews Operator by creating an option such as "Ask for companion data during check-in", to be ticked or unticked.
Accelerating self-check-in like this means more and more people using it! =)
Yes, i also think that this really need to be changed!!! right now every Family member need to write the same again and again - because they do live all the same adress. It really doens´t make any sense and makes the check-in process take a long time, which is really not a nice start for the guests to start their stay.
Yes!!!! URGENT!!! This is a total pain especially for families to enter baby's information. Guests are already annoyed right when they arrive because check-in takes too long.