428 results found
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Add separate rate type (not price) per night
We often have groups staying on the basis of bed & breakfast for the first night and a package deal from the second night onwards.
We would like to be able to indicate in one reservation cq room, per night, which rate or rate group should be used. So not the PRICE, but actually select a specific rate type.
Now we have to make two separate reservations, which is very confusing for our Housekeeping and Front Office.
3 votes -
Add guest name to task list...
...and department, so we do not have to click for the necessary information
21 votes -
Dispay daily rate on the calendar
Displaying the rate (Best rate of the day) on the calendar would save time on two levels:
1- When making a reservation, it would be possible to inform the customer at a glance about the availability of a room and to communicate the rate of the room.2- displaying the rates on the calendar would help to check the correct configuration of the rates and to make changes/adjustments if necessary.
8 votes -
Produkt einer bestimmten Rate zuordnen
Wir haben verschiedene Raten auch mit Reiseveranstaltern vereinbart, bestimmte Produkte sollen nur dieser Rate zugeordnet werden. Dies ist im Moment anscheinend nicht möglich.
1 vote -
Show total price and package details in availability report
I want the availability report to show not just the base room rate, but also the total price including products when a specific package is selected. Otherwise, it always displays the base rate from which the package price is derived, making the option to view all rates pointless.
1 vote -
Choosing service
When creating a new reservation and you have multiple services to choose from, make the whole row for the service clickable, instead of just the "Select" button on the right.
3 votes -
Manually select the cancellation fee % to apply
In the event of an early departure on which a reduced penalty has been allowed, it is currently not possible to adjust the lower penalty when the 'Apply Cancellation fee' box is selected, since that field only shows the related penalty charge.
Can we have the option, from Mews Operations, to either apply the standard penalty charge, or, override it with a lower penalty instead? This will enable the automatic posting of the cancellation fee in a format that is compliant with the VAT exemption rule for Italian properties.
1 vote -
Enhance Product City Tax Configuration for Maximum Nights
The current product city tax functionality needs an urgent update to support a maximum night charge (e.g., up to 7 nights). Presently, the system applies the city tax to all reservation nights, requiring manual adjustments for exceeding nights. From a non-technical standpoint, this appears to be a configuration issue that could be easily resolved with a system enhancement. Resolving this is crucial, as manually adjusting the tax for each guest leads to significant problems: Guest Complaints: Incorrect charges directly impact guest satisfaction and generate unnecessary complaints. Finance Issues: Our finance department is burdened with processing refunds and rebates due to…
1 vote -
Only show available rates when making a new reservation
To keep the rate query clean it would be great if ratecode that are closed or restricted are not visible in the rate query.
27 votes -
Add comments to reservation via reservation overview report
It would be extremely helpful to be able to write comments on reservation directly from the reservation overview report instead of having to click details->administer->properties and THEN be able to write a comment. After all of that, you cannot even just click back, because then you will come to the home screen and not the reservation overview report again. It would save us alot of time, especially us who write comments on almost every single reservation when we go through them for the day to check for extra needs, memberships etc :)
6 votes -
Option to undo a merged reservation
WE NEED the possibility to cancel a "merging of 2 reservations"
1 vote -
Dynamic Button for Early C/I and C/O for all Bookings
Currently if a use attempts to set an early arrival for a booking (especially Availability Block group) the early Check-In time is rejected because the block is missing the necessary adjustments. In other words, the system cannot consider early check-in due to conflict with the occupancy time established in the stay settings.
However, this is an avenue for additional income and also for personalized service - clients often find themselves without many options when it comes to that.
On top of the possibility to create "Early C/I products", there should also be a button that could facilitate an earlier check-in…
2 votes -
signature tracking for T&C and Registration cards
Right now, it is only possible to see who has completed a digital registration card by navigating to a customer's profile. It would be helpful for registration card signatures to be tracked so the property can see who has and has not signed a registration card. Furthermore, some properties may require waivers. Right now the recommended way to include additional agreement terms is to add the text to the T&C document. There should be an option to add customized documents as well as the option to decide which documents should be trackable and uploaded to the customer profile.
1 vote -
Flexible blocks
Flexible blocks. If I want to extend a reservation that is connected to a block, I have to go back and add rooms to the block before I can extend the reservation. With blocks that have been released I have to add the rooms twice (???), because the block releases them immediately after I save my changes, which is extremely time consuming and frustrating
1 vote -
Enddatum anpassen
Das Anliegen ist nur eine Kleinigkeit, aber es wäre toll, wenn man irgendwo ein Anfangsdatum anlegen muss, dass das Enddatum automatisch NACH dem Anfangsdatum wäre. Wenn man Restriktionen erstellt, ist es ja auch immer so, dass wenn ich z. B. "von 1.6.25" anklicke, bei "bis" automatisch ein Datum ab dem 1.6.25 wählbar ist.
Bei vielen anderen Punkten im System ist es nicht so, da steht dann bei "bis"-Daten immer automatisch das heutige Datum, also z. B. wenn ich einen Promocode anlege und bei "für Reservierungen ab dem..." den 1.6.25 anwählen würde, lande ich bei "Reservierungen bis" wieder beim heutigen Datum…
2 votes -
ID check & signature directly via Mews Terminal
It would be very helpful if the Mews Terminal could also be used to scan ID cards and collect guest signatures. This functionality is already common in many other markets and would allow small hotels, who cannot afford a full Mews Kiosk setup, to still benefit from a more automated and integrated check-in process.
Ideally, there would be a new button (similar to the current webcam scan option) in the guest profile. When clicked, it would initiate a flow on the Mews Terminal:
The receptionist takes a photo of the front and back of the ID using the terminal’s camera.
…
1 vote -
Créer un mail de proposition pour un groupe créé dans Bloc de disponibilité
Créer un mail de proposition pour un groupe créé dans Bloc de disponibilité.
Cela permettrai d'envoyer la proposition par Mews comme pour une réservation d'individuelle.
Merci :)4 votes -
No-Shows: Automated Balanced Bill Closure
When a reservation has met the conditions of a "No-show" automatically, there should be a sequence of events for Mews to automatically add (not only) the Cancellation Fee + Payment + balanced Bill Closure at the end.
1 vote -
Show Rates connected to Segment
Show Rates connected to Segment. We have certain rates with certain segments. When creating a booking and so choosing a segment it should only show rates with that segment.
2 votes -
Overbooking on a future date affect the availability on the Availability Block on a previous date
When you have a overbooking of a space category in the future, i.e. December, and you are creating an Availability Block on the a previous date, i.e. June, the overbooking reduces the availability of that space category in June as well. The availability calculation strategies diffusive or discrete, should have in consideration the actual dates of the booking in overbooking. To have the availability on the availability block we have to go to that future booking, and change the requested category to a higher space category and then go back to the availability block, so the real availability can be…
1 vote
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