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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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329 results found

  1. The option of setting automatic alerts to pop-up during different stages of reservations, such as during check-in, any time you open the reservation, during check-out. The alert text should be customizable, so a user can enter anything there, but also the possibility of adding standard alerts depending on membership level, profile classifications, specific rates, etc.

    8 votes
    How important is this to you?
  2. When blocking rooms with "house-use" function, it would be great to have the function to select more rooms at the same time. Now we have to create single blocks and it takes long time.

    38 votes
    How important is this to you?
  3. Maintenace - all columns in TASKS are Sortable = Dropdown menu
    Could you enable column sorting (e.g., by "Name,")? This would help us organize tasks, such as sorting hotel rooms in ascending or descending order.
    Would appreciate your feedback on possible solutions. Our previous sytem had this and we m,iss this feature a lot.

    2 votes
    How important is this to you?
  4. Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.

    2 votes
    How important is this to you?
  5. As we also write important information for the check out in the comments, it would be useful if these were also always automatically displayed in the check out report. Currently you have to select them in the filter/options. With every action, however, the selection is always canceled and must be selected again.

    2 votes
    How important is this to you?
  6. Ich fände es hilfreich, wenn über der Datumsleister auch eine Angabe der Kalenderwoche wäre.
    Auch beim Anlegen einer Buchung, wenn das Feld mit den Datumsangaben kommt, wäre es gut, wenn in klein und grau die KW daneben stünde.

    3 votes
    How important is this to you?
  7. Extend the time unit limit for hourly service rate adjustments from 16 days to 370 days.

    4 votes
    How important is this to you?
  8. Currently when you make a new reservation, the "public voucher" section lists all vouchers, even vouchers with expired "Reservation to" dates. I would like these expired vouchers to automatically hide if the validity date has expired so that we don't need to manage and delete old vouchers.

    3 votes
    How important is this to you?
  9. Es wäre hilfreich wenn in den Benachrichtigungen oder Aufgaben, Buchungen die über einen Channel Manager eingegangen sind angezeigt werden.

    3 votes
    How important is this to you?
  10. I would love to filter the timeline and spaces when assigning them in a reservation to see unassigned spaces only. It would be super helpful.

    11 votes
    How important is this to you?
  11. We request the functionality to round reservation prices to whole numbers in our booking system.

    This adjustment is crucial for maintaining the upscale image of our 4 and 5-star hotels, as current pricing often results in decimals.

    Implementing whole number pricing will simplify transactions and enhance the premium perception of our rates.

    20 votes
    How important is this to you?
  12. be able to turn off "Optional" and "Inquired" status for reservations. Have it be optional for a property and let the property control whether they want front desk agents to be able to access these statuses. Our property does not. It causes confusion.

    2 votes
    How important is this to you?
  13. It would be useful if we could set a different price for the extra bed adjustment based on the room category (without having to create different rates for it). Additionally, we would like to be able to set different prices depending on the time of the year (example: extra bed in low season can be cheaper than extra bed in high season).

    1 vote
    How important is this to you?
  14. Prioritize clean rooms in the Room Auto Assignment feature.

    2 votes
    How important is this to you?
  15. CURRENT SYSTEM BEHAVIOUR:

    At present, if a guest attempts to modify a paid reservation through any channel — typically an OTA — the changes are not applied in Mews. Instead, we simply receive an email notification stating that Mews was unable to process the requested modifications and we are asked to implement the changes manually.

    This approach presents two significant issues:

    1.) In many cases, this restriction is unnecessary, as the modification does not impact the reservation's price. For instance, if a guest only updates their smoking preference or changes the name of the person staying at the hotel, it…

    1 vote
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  16. Show Rates connected to Segment. We have certain rates with certain segments. When creating a booking and so choosing a segment it should only show rates with that segment.

    1 vote
    How important is this to you?
  17. For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.

    1 vote
    How important is this to you?
  18. Hotels should be able to optimize space allocation by specific conditions or filters:

    -Check Out (make Hskp processes more efficient)
    -Group or family reservations
    -Floor/Bldg
    -Space Features/Preferences
    -By Length of Stay and floor selection

    1 vote
    How important is this to you?
  19. We often have groups staying on the basis of bed & breakfast for the first night and a package deal from the second night onwards.

    We would like to be able to indicate in one reservation cq room, per night, which rate or rate group should be used. So not the PRICE, but actually select a specific rate type.

    Now we have to make two separate reservations, which is very confusing for our Housekeeping and Front Office.

    1 vote
    How important is this to you?
  20. Right now a derived rate can only add a modifer to the parent for its base rate. It would be great if a derived rate could also have its own extra occupancy fee, modifiable from the parent's.

    For example, when deriving a breakfast included rate from a parent rate, one can not presently add a breakfast fee for any extra occupants on the derived rate which means two seperate parent rates have to be created and maintained limiting the usefullness of the derived rate concept.

    1 vote
    How important is this to you?
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