398 results found
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rooming list lock
If a room list is uploaded and thus guests are assigned to rooms, it would be good if the rooms were locked against moving by default.
1 voteHello Christian,
Thank you for sharing your feedback with us. Would you be able to let is know what your process is for managing locked rooms from the rooming list?
Kind regards,
Aldair
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See the difference of single use and double use in the booking summary
It would be helpfull to see in the reservation summery how many double use and single users are in the booking. Especially in group bookings, you need to count every time when the client adjust the number and forwards the namelist.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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multiple task setting - templates
In a previous system we were able to set up templates for a task which consisted of multiple individual tasks.
For example if a guest had requested an extra bed, reservations would add one task to the booking which in turn triggered the tasks for housekeeping to set up the bed as well as remove it on departure).
This was SO handy as it avoided mistakes and reception / reservations only had to add 1 task.
Of course this works particularly well if you are able to link tasks to a specific event in the reservation like arrival and departure…35 votesHello Simone
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Update departure date on selection
In the date filters, latest date remains in the past after earliest date has been set in the future.
To prevent additional manual work:
MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).54 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Space name in timeline and New Res screens are not consistent
In terms of standardization, there is no option to select name or short name, the short name will display on the timeline when the name does not fit. Same for all others screens on the PMS. Pending on how much space there is within relevant window, the space name could show in 3 different ways i.e "standard queen room" - "B1B" or even just "B" (for the timeline) if there is only 1 space within this category.
Would like to have the ability to decide the way we would like these to be displayed across the PMS (Short/long names) in…4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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setting new task in reservations
when you try to set the date in the (new) task, the calendar heights changes continuously between months. this is really annoying as you need to watch where you click if it is for say 5 months later.
either change the calendar position or introduce being able to link task to an arrival / departure event20 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Upload rooming list in PDF format
Support PDF File type to upload rooming list to reservation
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add 'test' as cancellation reason
we need a reason - test. We run tests in demo and smoke tests in prod.
Would be great if we can take out cancellation statistics by this reason, in case they were test bookings69 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Solve tasks by default when you cancel the reservation
When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation
221 votesHi there! Thank you for your feedback,
We’ve set this idea as one to be upvoted and updated the category to “Operations”.
Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.
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Booking overwriting
How can it be that manual adjustments to a reservation are always overwritten by the channel manager? In addition, the profile, which then has to be adjusted again several times by the employee. This makes the work more difficult!
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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See at what time guests leave (Online check out)
It would be nice to see at what time the guests will be leaving when they have checked out online. We would like to see this in both the app and browser.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Have the option to automatically create a task when a voucher is used for booking via the MEWS booking engine (Distributor)
Use case: Guest uses a specific voucher, when booking via the (Distributor) MEWS booking engine, which would trigger a task for reception staff (e.g. to prepare a welcome drink for the guest prior to the guest's arrival).
Currently these tasks need to be created manually. This enhancement has the potential to save properties time, effecting an improved guest experience.
21 votes -
Link tasks to arrival / departure date
Task linked to arrival / departure date - ensure you are able to link a task to a specific event in the reservation like the departure date; meaning that if the departure date changes, so thus the task. Ideally, you should also be able to set a plus or minus days for this link (i.e. check one day prior to departure if guest has returned the DVD player)
83 votesHello from the Mews product team,
Thank you for your suggestion, we have updated the title of your request to " Link tasks to arrival / departure date" so that it is easy to understand and search for other members of the Mews community. Your request has also been updated as one to be upvoted by the Mews Community.
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restrictions notifications when amending reservations
Currently when modifying reservations, MEWS does not respect restrictions being in place.
Ideally we would get a pop up in case, we modify a reservation that does not comply with the restrictions in place. So we can choose to except the modification that does not match sales strategy.
43 votesHi Sharon,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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keep the same price when changing the dates of a reservation
It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…
143 votes -
Extending an in house booking - Mews changes room allocation
When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.
146 votes -
switch off automated room allocation
possibility to switch off automated room allocation.
162 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make the reservation purpose customisable
It would be really helpful if we could customise the reservation purpose drop down to add our own purposes and to then be able to report of those for example we have emergency stays and end of life etc and to be able to record this as the reservation purpose would be a huge help.
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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CREATE NOTIFICATION ALERTING A NEW TASK WAS ASSIGNED
It would be very helpful to create a notification alerting the department/employees that a new task has been assigned.
90 votes -
Close all rooms at once
We close the Hotel for Christmas. I want toclose all my rooms for 3 days. But in Mews it's just possible to do that room by room. Why I don't can choose the rooms in a list. Now I make a reservation with 0 Euro for the whole Hotel. But in the statistics, it will appear as we was selling the rooms, even if the price is 0.
The same when a client is changing to another room, you have to deparate the rooms ) but just when the client is allready check in, before i's not possible to separate…
1 vote
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