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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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414 results found

  1. Provide functionality for auto-allocation of bookings to units, in order to spread revenue income evenly across owners. Rather than Top-Down, Bottom-Up, or Random, taking prior YTD revenue consumed by unit in to account would help spread revenue evenly and keep owners happy (particularly w/ Condo-Hotel types where individuals own specific units and put them in rental pools)

    2 votes

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  2. Tasks

    It would be great to have the check-in and check-out dates in the "Reservation" part when you look at tasks together with the "Stay /Confirmation number/Room category/Room number"

    6 votes

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  3. Can you make a view for the timeline that is not by hour but by day only.
    Currently when checking availability you have to scroll past the actual date.
    EX: The timeline will show a space in the middle of the 15th that will make you think that the 15th is vacant but when you scroll past the 15th into the 16th you actually realize that the 15 is not vacant.

    2 votes

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  4. When booking a reservation for a guest who will have several room moves during their stay, I would like the ability to link these reservations so it does not appear as if the guest is leaving and arriving when they are only changing rooms.

    • If two reservations within a guests dashboard are linked and the consecutive reservation is within a 24 hour period then
    • Don't count guest as departing
    • Don't count guest as arriving
    • Count guest as stay over

    This is important for departments like the front desk, but also effect the guest in terms of confirmation emails. Otherwise the…

    9 votes

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  5. In the check out report we can see a lot of details for the reservation but not the set departure time. It would be good to see the set departure time or have the check-out report sorted by departure time.

    1 vote

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  6. When creating a task, the task looks ordered and systematic with spaces between the different points and can even be numbered. But when printing the list, all spaces and numbering is gone and its all just one long sentence. Would be very helpful to have the printed list to look like the actual task description.

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. We operate 2 neighboring facilities as 2 different services. It would be nice to be able to change the service of a reservation from the reservation property screen.

    1 vote

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  8. I would like to know if there is a possibility to add the sign of male (the sign of female is already there) for all the male clients? Sometimes with the name itself is not easy to be sure of the gender of the client and that will allow us to find it faster on the calendar view.
    Thanks

    1 vote

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  9. Often employees need just simple information like how much persons are in the house now. For just such a simple qeustions it would be great to email them this information by the report mailing function with a simple mail or better any other messaging system. The excel report is to bulky peoble who just night this simple info stop jusing the excel email report.

    3 votes

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  10. When there is a reservation that cannot be allocated and we fix the issue and leave the space available for it, it would be helpful to have an "allocation button" to just allow Mews to try once again to allocate those reservations in the red overbooked area, instead of allocating them manually one by one, and without having to use the Optimize Space Allocation button in the timeline (which could move other reservations that are not locked in place).

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.

    3 votes

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  12. When the reception team takes a direct booking and pick up a rate, it should note which products are included. Firstly, when looking at the individual rates – where it notes the R/O cost and products e.g. +£16 – it should note what these products are. Secondly, once it is picked up, in the reservation summary, it displays the rate code e.g. ‘BB’ – but it should also note the summary of the products within it.

    1 vote

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  13. If we are placing a room OOO it would be great for the system to automatically move the future reservations overlapping without having to manually move each reservation manually.

    22 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Add a field onto the reservation to enter a free format travel agent voucher number issued for billing purposes and to be able to print this voucher number onto the guest bill. This as we need to issue invoices for TMC's that include the voucher number to be approved for payments.

    We electronically transfer the data via the API for all these invoiced bill directly to the TMC's for them to electronically process via their OCR system to issue payments. Using billing notes, users to tend to add additional information causing the process to fail.

    29 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. possibility to add a pop up alert on check out screen for very important notes for example :
    routing instructions, billing instructions, etc.

    46 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    We are currently working on a concept that will help us build towards your idea. If you would be interested in beta testing this functionality, please respond to this email.

    Kind regards,

    Aldair

  16. It will be great if we can have the option to add or change the voucher when a reservation is already done.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  17. When printing out regcards via reservation overview report, the report sorting parameters do not influence the actual order the regcards are printed in !

    This makes us lose a lot of time, having to sort all the reservation cards by hand !

    1 vote

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  18. Es wäre schön, wenn im Reservierungsüberblick auch die Firma des Gastes aufgezeigt werden könnte. Auf diese Weise sieht man auf einen Blick, welche Anreisen/Abreisen/Bleiben zusammen gehören.

    7 votes

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  19. I really liked the old timeline where you could zoom in and out using the mouse wheel.

    It's nice that you can scroll the timeline using the mouse wheel now.

    My suggestion would be:
    Holding the macOS Command or Option or Control key + mouse wheel --> you can zoom in and out on the timeline.

    Same with Windows, probably simply the Control key + mouse wheel.

    With this, zooming in and out would be much simpler than it is right now.

    2 votes

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  20. When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.

    20 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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