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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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109 results found

  1. Ajout des standards (texte et photos) pour entretien ménager

    Nous utilisons actuellement room check in (HOPR) et nous avons des textes et photos afin que nos employés d'entretien ménager puissent voir les standards des unités avant de faire les ménages. nous aimerions faire la même chose dans Mews.
    We currently use room check in (HOPR) and we have texts and photos so that our housekeeping employees can see the standards of the units before cleaning. we would like to do the same in Mews.

    1 vote
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  2. Stayovers

    Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.

    Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.

    They view three reports:

    Departed or departing
    Stayovers
    Arrived or arriving

    Reservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.

    Thank you

    4 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  3. 'last let' Out of Service/Out of Order rooms also being able to be dirty/clean/inspected

    Currently rooms have to be either:

    1) Dirty
    2) Clean
    3) Inspected
    4) Out of Service
    5) Out of Order

    However, some rooms may be Out of Service for a 'last let' reason and therefore may be Inspected and ready to go (but the team want to be aware that these rooms should only be used last). I think Out of Service and Out of Order should be separate room statuses and can be stackable with the clean state of the room.

    25 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Task against employee (Mobile App)

    Being able to create a task against an employee in the mobile app.
    Now you have to edit the task in the webinterface after you created it in the app.

    4 votes
    1 comment  ·  Housekeeping  ·  Admin →
    How important is this to you?

  5. Remove/mark space on the allocation list when room is allocated to an employee

    When allocating room numbers to employees it is not possible to see if a room is already allocated to another employee. Most days our houskeeping manager devides about 100 room, and its easy to miss that you have allready allcoted the room. It also dose that she acually prints out the list, marks the rooms on paper, and then allocate the rooms in MEWS operations.

    Rooms should be marked/flaged when assigned to make it easier.

    1 vote
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  6. Housekeeping - Minutes per room

    Allow a manager to set the minutes per room as a goal time for due outs and stay overs. Have this option to print on the housekeeping assignee report to be able to set a goal time and accountability for the staff.

    1 vote
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  7. Add voice massages in the internal Chat

    Option to add voice massages into the internal chat.

    People who speak multiple languages ​​cannot write all words. This way you can simply send a short message with less hassle

    4 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  8. Show products

    In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.

    It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.

    6 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  9. create task against room (from Mews App)

    being able to create a task against a room/space for maintenance & reporting purposes

    17 votes
    2 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  10. Set Legionella offset change from 7 to 5 days

    Would it be possible to change the offset for the Legionella status from 7 to 5 days?

    Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.

    This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.

    9 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  11. Houskeeping can use the app to flag the room not to be cleaned

    The functionality is already in Mews: it is used by the Hotels for Trees integration. In the Mews app housekeeping can click a button to tell the reception that the room has not been cleaned because the customer asked not to clean the room. The button is an icon of a doorhanger on it. When they click it the room status of this room has the same doorhanger icon next to it. We are using this integration in one of our hotels. The operational benefits of having this button for all our hotels would be immense. This way we know…

    7 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Plan weekly housekeeping in MEWS directly

    Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to specific days. e.g. for the 9 days plan it in the middle in the stay.Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to…

    14 votes
    1 comment  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Auto assign of housekeeping based on rules

    The customer wants to auto assign or split HSKP tasks by the attendants automatically based on rules.

    6 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  14. Show spaces where housekeeping staff are working

    Option to mark the room, where HSK is currently in. So Front office can see where HSK is currently in and the Manager knows wehere they are (especially if they have more houses / villas or so on one property)

    3 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Complex Nested Rooms

    If 3 rooms can be sold as AB, BC, and ABC, we currently cannot allow for multiple parent rooms (blocking AB and BC from BOTH being sold)

    1 vote
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  16. reservation report including internal use

    When creating the reservation report each day, there are always the "internal use" rooms to be put on by hand - and therefore, of course could be forgotten....

    It would be helpful, if these rooms also would be on this report automatically - like they also show up on the list "guests in house" by downloading to excel.

    ...and why they are not shown on the dashboard as arrivals or departures?

    2 votes
    2 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  17. Housekeeping Prioritisation List

    Ability to allocate the specific rooms in order of cleaning priority

    3 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  18. Out of service

    Change the name of out of service, out of service means can't be used in real terms but in mews means still for sale. Doesn't make any sense and too similar to out of order, both mean the same thing. Out of service should say minimal maintenance

    6 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  19. Housekeeping Room List

    H all,

    A good old rooming list with the exact amount of departures and arrivals. nifty to see how many people are leaving a room/ beds in a dormitory. and also how many will be arriving on the day.

    9 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Matt,


    Thank you for sharing your feedback with us. We are happy to inform you that we are currently working in adding the total number of arrivals, departures and stay overs in the space status report to make housekeeping a little easier for your teams.


    Keep an eye on our release notes page for the final updates.


    https://releases.mews.com/en

  20. let housekeeping see if a to which child category a child belongs - e.g. bay, child or teen

    Housekeeping needs the information whether a child belongs to one or the other child category - in our hotel baby, kid or teen - housekeeping prepares a crib for a baby, a small bed for a child and a special place for teens - so they cannot work with the actual submitted informations.
    Please submit the child categories to the housekeeping reports.

    9 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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