Customers are requesting a more concise and guest-friendly format for offers, booking confirmations, and invoices. The current document layout is perceived as overly detailed and difficult for guests to understand, particularly when multiple accommodation and ancillary product lines are displayed separately. Billing as Package does not solve the main concerns.

Current challenges include:

• Accommodation and associated products are displayed as separate line items, creating lengthy and complex documents.
• Guests struggle to understand the total cost of their stay at a glance.
• Offers and invoices can appear cluttered when multiple services, adjustments, or package components are involved.
• The presentation does not align with customer expectations for simple, consumer-friendly hospitality billing documents.

Potential capabilities could include:

1. Compact Guest View

• Group accommodation and package-related items into a concise summary.
• Highlight stay dates, quantity, and total amount.
• Minimize unnecessary billing detail for guest-facing documents.

1. Configurable Level of Detail

Toggle between:
- Detailed daily breakdown
- Stay-level summary
- Package-level summary
- Allow properties to select the format that best matches their operational and guest communication needs.

1. Separate Internal vs Guest Presentation

• Retain full billing detail within Mews for operational and accounting purposes.
• Present a simplified version on guest-facing documents.